Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Lakeshia Henry

Balch Springs,TX

Summary

Skilled Bakery Clerk and Baker, adept in bakery equipment operation and hospitality service, significantly enhanced customer satisfaction at Kroger through exceptional product knowledge and service. Expert in food handling safety and upselling, consistently exceeding sales goals by 20%. Proven track record in bakery display management, showcasing a blend of technical proficiency and customer service excellence.

Overview

12
12
years of professional experience

Work History

Bakery Clerk

Kroger
Balch Springs, TX
10.2023 - Current
  • Greeted customers, answered questions, and provided product knowledge.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Verified that all products were labeled with correct pricing information.
  • Received incoming shipments of ingredients and supplies for baking operations.
  • Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
  • Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Decorated cakes according to customer requests while maintaining quality control standards.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
  • Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.

Baker

Self-employeed
Balch Springs, TX
08.2017 - 10.2023
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
  • Placed orders for additional supplies when necessary based on production needs.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.

Customer Service Representative

CMI Group
Dallas, TX
06.2016 - 08.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Spherion
Irving, TX
05.2013 - 11.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Professional Pastry Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
12-2023

High School Diploma -

W. W. Samuell High
Dallas, TX
05-1998

Skills

  • Pastry packaging
  • Upselling products
  • Hospitality service expertise
  • Health department standards
  • Baking equipment operation
  • Baking assistance
  • Stock replenishment
  • Pastry displays
  • Bakery display management
  • Surface cleaning
  • Bakery equipment operation
  • Food handling safety
  • Bakery display preparation

Affiliations

  • Avid Reader, finish up to 350 books yearly
  • Avid Baker
  • Self taught hairstylist

Accomplishments

  • Dean's List

Timeline

Bakery Clerk

Kroger
10.2023 - Current

Baker

Self-employeed
08.2017 - 10.2023

Customer Service Representative

CMI Group
06.2016 - 08.2017

Customer Service Representative

Spherion
05.2013 - 11.2016

Professional Pastry Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

High School Diploma -

W. W. Samuell High

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Lakeshia Henry