LAKETA BAILEY
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
21
21
years of professional experience
Work History
Forensic Science Lead Firearm Technician
Department Of Forensic Sciences
Washington, DC
10.2012 - 11.2021
- Carried out laboratory examinations and analysis submitted by law enforcement and examiners.
- Reviewed forensic analysts' reports for technical merit.
- Sifted and sorted through evidence and recorded findings.
- Attended and examined approximately 200 scenes of crimes
- Trained new technicians or other personnel on forensic science techniques.
- Interpreted laboratory findings or test results to identify and classify substances, materials or other evidence collected at crime scenes.
- Examined physical evidence such as hair, fiber or soil residues to obtain information about source and composition.
- Served as expert witness in court of law by explaining Basic Nomenclature and safety of firearms lab and analysis procedures.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Evidence Coordinator
Metropolitan Police Department
Washington, DC
12.2000 - 10.2012
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Managed over 50 customer calls per day.
- Aided colleagues, managers and customers through regular communication and assistance.
- Led comprehensive staff member training covering key topics.
Education
High School Diploma -
Anacostia High School
Washington, DCSkills
- Strong Analytical and Problem-Solving Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Quality Assurance
- Administrative Support
- Detailed Records and Reporting
- Microsoft Office
- Telephone Management
- Leading team operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved zero firearm backlog through effectively helping with safety.
- Collaborated with team of 20 in the development of District of Columbia Gun Buy Back.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Timeline
Forensic Science Lead Firearm Technician
Department Of Forensic Sciences
10.2012 - 11.2021
Evidence Coordinator
Metropolitan Police Department
12.2000 - 10.2012
High School Diploma -
Anacostia High School
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