Laketa Banks
Richmond,NH
Summary
Overview of Qualifications: Accomplished professional with 15+ years of experience in Customer Service and Administrative Support. Experienced in training personnel to provide high-quality care and support while paying attention to details. Versatile and proactive problem solver with demonstrated abilities to resolve challenges effectively and timely. Highly adaptable to everchanging circumstances when engaging in a fast-paced and demanding environment. Organized and detail-oriented with solid multitasking and records management skills. Dedicated to taking on new challenges with poise and enthusiasm with excellent communication abilities. Quality-focused and prepared to leverage 15+ years of experience in a new role with room for advancement. Enthusiastic about improving the quality and effectiveness of services. Punctual and skilled in oral and written communication, team leadership, and relationship-building with a terrific work ethic. Dedicated and loyal Equal Opportunity Investigator with the EEOC in the Richmond Local Office.
Overview
20
20
years of professional experience
Work History
Equal Opportunity Investigator / GS7 – GS11
Equal Employment Opportunity Commission
10.2022 - Current
- Enforced federal laws prohibiting employment discrimination under Title VII, ADEA, ADA, EPA, GINA, and related statutes.
- Received and processed discrimination complaints from the public via in-person, phone, mail, and electronic submissions. Conducted interviews and obtained written/verbal statements from complainants (PCPs), ensuring completeness and legal sufficiency.
- Conducted jurisdictional analysis by assessing timeliness, covered bases/issues, and standing.
- Recommended dismissal or further investigation based on preliminary review.
- Independently developed and executed investigative plans outlining legal theories, scope, evidentiary needs, interview targets, and timelines for each case.
- Collected and analyzed relevant evidence including witness testimony, documents, electronic records, and personnel files using subpoenas, formal RFI letters, and field investigations.
- Conducted on-site inspections, interviewed management and staff, reviewed policies, and gathered records to assess employer practices and procedures.
- Documented and preserved testimony through properly written and executed affidavits/statements, maintaining all case evidence in electronic case management systems (IMS).
- Evaluated evidence to determine credibility, identify pretext, and assess whether a violation of law occurred. Summarized facts in clear, legally sound investigative reports.
- Recommended findings based on merit factors and legal standards, referencing Commission regulations, guidance, case law, and procedural requirements.
- Coordinated with legal staff and Office of General Counsel in preparation for litigation, including participating in pre-trial discovery and providing testimony during depositions or court proceedings.
- Facilitated settlement discussions between parties; drafted enforceable agreements and ensured compliance with terms. Participated in formal conciliation when cause was found.
- Drafted legal conciliation and settlement agreements, ensuring clarity, completeness, and enforceability; coordinated signatures and monitored compliance post-resolution.
- Maintained comprehensive knowledge of EEOC laws, regulations, and guidance. Adhered to administrative processes, ensuring timely documentation, file integrity, and compliance with investigative procedures.
- Participated in public outreach and education events to inform stakeholders, employers, and community members of EEOC rights, complaint processes, and anti-discrimination laws.
Investigator Support Assistant / GS6 – GS7
Equal Employment Opportunity Commission
08.2021 - 10.2022
- Received and reviewed employment discrimination inquiries and charges for timeliness, jurisdiction, and legal standing.
- Collected and organized supporting documentation; prepared case files in compliance with EEOC standards.
- Conducted in-depth interviews with potential charging parties and drafted formal charges and affidavits.
- Assisted investigators by developing evidentiary materials and summarizing case data.
- Prepared files for administrative closure and typed reports from notes, drafts, and recordings.
Advanced Medical Support Assistant / GS6
Department of Veteran Affairs, Mental Health Clinic
04.2018 - 10.2020
- Screened calls and coordinated clinical referrals for urgent and routine care needs.
- Scheduled appointments and consults per VHA directives using CID/PID and RTC guidelines.
- Verified and updated insurance using Insurance Card Buffer (ICB) system.
- Coordinated with medical and clerical staff to support timely and effective patient care.
- Trained and guided new MSAs on procedures and workflow priorities.
- Reported provider callouts and clinic cancellations; monitored and resolved system errors.
Prosthodontist & Comprehensive Dental Assistant/Information Receptionist / GS5
DOD/US Army
03.2015 - 04.2018
- Educated patients on postoperative and preventive oral health care.
- Supported comprehensive dental treatments, including implants, prosthetics, endodontics, periodontics, orthodontics, sedation, and pediatric care.
- Assisted in training new dentists in the Advanced Education in General Dentistry (AEGD) program.
- Provided clinical briefings and support to dental providers; assessed and addressed patient needs.
- Maintained databases for certifications and provider privileges (BLS, ACLS).
- Performed clerical duties: appointment scheduling, patient intake, record management, correspondence, and inventory of dental materials.
- Verified patient eligibility and explained procedures and oral healthcare services.
- Monitored and optimized appointment scheduling to ensure efficient provider utilization.
Active-Duty Dental Specialist (68E)
Department of the Army
07.2005 - 03.2013
- Delivered dental care in field and clinical settings, supporting mission readiness and soldier health.
- Assisted in preventive, restorative, and emergency dental procedures under supervision of dental officers.
- Maintained and accounted for over $169,000 in dental instruments and equipment with zero loss.
- Conducted patient education and training on oral hygiene and post-procedure care.
- Managed medical and dental records in compliance with Army documentation standards.
- Led safety briefings and peer training on clinical procedures and operational protocols.
- Supported field operations by installing and maintaining mobile dental equipment.
- Responded to medical emergencies with professionalism in high-stress environments.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ04.2023
United States Army Diploma - Dental Specialist Course
Academy of Health Sciences
Fort Sam Houston, TX01.2006
Skills
- Microsoft Office, PowerPoint & Excel
- Issue response and resolution
- Communication Skills
- Multi-tasking ability
- Team Orientation /Adaptability
- Interpersonal skills
- Organizational Leadership
- EEO Laws
- Scheduling and calendar management
- Strategic thinking
- Documentation skills
- Decision Making /Problem-solving
- Analytical/Critical Thinking
- Responsible Time Management
Affiliations
- The National Society of Collegiate Scholars
- Golden Key International Honour Society
- Alpha Phi Sigma – Eta Theta
- Order of the Sword & Shield – Omicron Sigma Sigma
- The National Society of Leadership and Success
- American Criminal Justice Association Lambda Alpha Epsilon
Timeline
Equal Opportunity Investigator / GS7 – GS11
Equal Employment Opportunity Commission
10.2022 - Current
Investigator Support Assistant / GS6 – GS7
Equal Employment Opportunity Commission
08.2021 - 10.2022
Advanced Medical Support Assistant / GS6
Department of Veteran Affairs, Mental Health Clinic
04.2018 - 10.2020
Prosthodontist & Comprehensive Dental Assistant/Information Receptionist / GS5
DOD/US Army
03.2015 - 04.2018
Active-Duty Dental Specialist (68E)
Department of the Army
07.2005 - 03.2013
United States Army Diploma - Dental Specialist Course
Academy of Health Sciences
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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