Laketha Neal
Customer service professional
Cataula,GA
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
Cataula, GA
10.2021 - 09.2022
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
Customer Service Specialist
Regions Bank
Columbus , Georgia
01.2021 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Manager
United States Department Of Commerce
Columbus , Georgia
06.2019 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Psychology
Strayer University
Columbus Georgia Central High School
Talbotton, GA08.1993
Skills
- Customer Satisfaction
- Active Learning
- Clerical Support
- Customer Needs Assessments
- Quality Assurance
- Reading Comprehension
- Complex Problem-Solving
- Critical Thinking
- Customer Inquiries
- Customer Experience
- Performance Management
- Administrative Support
Timeline
Rural Carrier Associate
United States Post Office
10.2021 - 09.2022
Customer Service Specialist
Regions Bank
01.2021 - 08.2022
Customer Service Manager
United States Department Of Commerce
06.2019 - 12.2020
Psychology
Strayer University
Central High School