Lakeyda Walker
East Dublin,GA
Summary
Detail-oriented professional with experience in program support and sales. Skilled in document preparation, professional correspondence, and scheduling, resulting in enhanced operational efficiency and client satisfaction. Eager to leverage strengths in a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Program Support Clerk
Carl Vinson VA Medical Center
Dublin, GA
06.2020 - Current
- Oversaw processing of incoming correspondence and documentation, guaranteeing efficient distribution to designated departments.
- Maintained accurate records and databases for patient information and program activities.
- Assisted in coordinating scheduling for appointments, meetings, and events across multiple services.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Processed incoming correspondence and documentation, ensuring timely distribution to appropriate departments.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed over 50 veterans per week.
Sales Associate
Carl Vinson VA Medical Center
Dublin, GA
05.2019 - 06.2020
- Provided exceptional customer service to enhance patient satisfaction and build rapport with clients.
- Assisted in managing inventory levels, ensuring availability of medical supplies for daily operations.
- Collaborated with healthcare staff to streamline communication and improve service delivery processes.
- Trained new sales associates on product knowledge and customer interaction techniques, fostering team development.
- Monitored sales transactions for accuracy, reducing discrepancies and enhancing operational efficiency.
- Led initiatives to optimize workflow processes, contributing to a more efficient sales environment.
- Increased sales by 30%.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
East Laurens High School
East Dublin, GA05-2002
Skills
- Scheduling appointments
- Data entry proficiency
- Client relations
- Document preparation
- File management
- Budget tracking
- Professional correspondence
- Work well independently
- Microsoft office expertise
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Multitasking
Timeline
Program Support Clerk
Carl Vinson VA Medical Center
06.2020 - Current
Sales Associate
Carl Vinson VA Medical Center
05.2019 - 06.2020
High School Diploma -
East Laurens High School