Lakeyshiaa Coleman
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Maria Tully Erbar Law, P.C.
Oklahoma City, OK
07.2023 - Current
- Front-line assistant accepting incoming/outgoing calls, calendaring consults, court dates and other deadlines
- Initiate and manage client intake process to include drafting legal contracts of representation
- Receive, log, review, and file cash and electronic payments from clients both in Excel and electronic postage machine.
- Organize and maintain an up-to-date CMS of client files, pleadings, motions, research, and personal documents
- Provided administrative support to attorneys by scheduling appointments, filing documents in appropriate electronic and paper files.
- Draft and edit legal correspondences for submission in court and opposing counsel
- Notarized signatures on various legal documents when necessary.
Legal Intake Specialist
Legal Access Alameda-Remote
01.2019 - Current
- Provided guidance and support to clients regarding application, services offered, and screening process.
- Conducted initial phone interviews with potential clients to assess their needs and eligibility for services.
- Obtained client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information with 100% accuracy.
- Accurately transcribed demographic details from potential clients, including background details, case facts, and contact information to escalate case to next-level staff.
- Facilitated communication between team members to ensure successful coordination of resources for clients.
Customer Support Representative
NTT Data-Remote
06.2022 - 07.2023
- Provided inbound/outbound phone support to policyholders, beneficiaries, agents, and other departments
- Communicated professionally with both internal and external customers to resolve questions and issues
- Handled disputes, inquiries and escalations for accident and health supplemental policies
- Performed high-level analysis of business processes and requirements to support the claims department
- Supported upper management in training and shadowing new employees.
Legal Assistant
Flesner Wentzel, LLC
01.2021 - 08.2021
- Use timeliness to support staff with legal research and document preparation for civil and family law cases
- Quickly handled invoices and billing inquires to include accepting payments in Mycase mgt
- System
- Excels at customer service and retaining potential clients for new cases during initial onboarding
- Schedules and manages client folders, intake process, and signing meetings
- Efficiently utilizes MS Word and Excel to draft/edit pleadings and motions
- Proficient at E-filing court documents, fee assessment and calendaring deadlines
- Maneuvers Missouri Case.net database with attention to detail to review, analyze, and process documents
- In depth knowledge of family law case stages in an effort to reiterate and follow up with clients
- Answer messages, respond to emails, and return phone calls to provide great customer service.
Education
Master of Science in Legal Studies -
Purdue Global University Online
10.2023
Paralegal Certificate - Paralegal
Center For Advanced Legal Studies
Houston, TX09.2023
Paralegal Studies Diploma -
Penn Foster Career School Online
08.2017
Bachelor of Science in Criminal Justice -
American InterContinental University Online
02.2011
Associate of Science in Psychology -
Lewis & Clark Community College - Godfrey, IL
05.2001
Skills
- Litigation Support
- MS Office Proficient
- Document Control
- Multi-Line Switchboard
- Data Management
- Client Relations
- Case Management
- Administrative Assistance
- Legal Compliance
- Billing Statements
- Writing and Editing
- Document Editing
- Legal Research and Writing
- Legal Document Preparation
- Legal Research
Honors Achievements
- Silver Alpha (High School) & Cum Laude Honoree (Undergraduate)
- Montibello Scholarship for Deserving Women (Community College)
- District Missions President (Religious Organization)
Aptitudes
- Organizational Skills
- Oral and Written Communication
- Transcribing
- Data Entry
- Filing/Calendar Management
- Typing 55 WPM
Accomplishments
- Silver Alpha (High School) &
- Cum Laude Honoree (Undergraduate),
- Montibello Scholarship for Deserving Women (Community College)
- District Missions President (Religious Organization)
References
References available upon request.
Timeline
Legal Assistant
Maria Tully Erbar Law, P.C.
07.2023 - Current
Customer Support Representative
NTT Data-Remote
06.2022 - 07.2023
Legal Assistant
Flesner Wentzel, LLC
01.2021 - 08.2021
Legal Intake Specialist
Legal Access Alameda-Remote
01.2019 - Current
Master of Science in Legal Studies -
Purdue Global University Online
Paralegal Certificate - Paralegal
Center For Advanced Legal Studies
Paralegal Studies Diploma -
Penn Foster Career School Online
Bachelor of Science in Criminal Justice -
American InterContinental University Online
Associate of Science in Psychology -
Lewis & Clark Community College - Godfrey, IL
Similar Profiles
KELLI GAGEKELLI GAGE
Paralegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law FirmParalegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law Firm
Jeannette TrejoJeannette Trejo
Receptionist at Acosta Law Firm & Pack Law P.C.Receptionist at Acosta Law Firm & Pack Law P.C.
Stacie BaduraStacie Badura
Legal Assistant at The Law Offices of James A. Adams, P.C., L.L.O.Legal Assistant at The Law Offices of James A. Adams, P.C., L.L.O.