Lakeyta Robinson
Greenbelt,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Itinerant Special Education Assistant (ISEA)
Prince George County Public Schools (PGCPS)
2019.08 - Current
- Created and managed Individualized Education Plan (IEP) to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Customer Service Representative
Bank Of America
2015.09 - 2019.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled large amounts of cash
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Crossland High School
Temple Hills, MD2006
Skills
- Customer Retention Strategies
- Delivery Scheduling
- Shipping Procedures Understanding
- Quality Assurance Controls
- Staff Development
- Office Supplies and Inventory
- Attention to Detail
- Confidentiality and Data Protection
- Task Delegation
References
1. Charnae Robinson Number: 202-725-2470 Email: Cjrobinson729@gmail.com
personal Reference
2. Bonnie Washington Number: 301-674-1824 Email: Bonnie.Washington@va.gov
Personal Reference
3. Whitney Winston Number: 703-889-0621 Email: Winstonwhitneygmu@yahoo.com
Professional Reference
4. Rickeata Lyons Number: 301-232-7059 Email: Rilyons79@gmail.com
Professional Reference
Certification
Vector Solution Vector Training Certifications
- Discrimination Awareness in the workplace
- Americans with Disabilities Act overview
- Employee Code Of Conduct
- Password Security Basics
- Protection Against Malware
- Copyright Infringement
- Email and Messaging Safety
- Family Medical Leave Act (FMLA)
performance
Performances: Itinerant Special Education Assistant (ISEA)
Consistently recognized with outstanding feedback in annual performance appraisals. Earning a professional practice score of 75% or above for the following,
- Job Knowledge and skills
- Job Performance and Work Quality
- Professionalism
- Use of Technology
- Leadership and Productivity
- Adherence to Mission Goals and Objectives
Timeline
Itinerant Special Education Assistant (ISEA)
Prince George County Public Schools (PGCPS)
2019.08 - Current
Customer Service Representative
Bank Of America
2015.09 - 2019.08
Crossland High School
Vector Solution Vector Training Certifications
- Discrimination Awareness in the workplace
- Americans with Disabilities Act overview
- Employee Code Of Conduct
- Password Security Basics
- Protection Against Malware
- Copyright Infringement
- Email and Messaging Safety
- Family Medical Leave Act (FMLA)
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