Lakeytta Paul
Gilbert,AZ
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Hospice Volunteer Coordinator
Aleca Hospice
Scottsdale, AZ
09.2016 - Current
- Reported patient changes to nurses or care team.
- Entertained patients with engaging conversation and activities.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Advocated for patient needs and assisted in explaining complex concepts to promote informed decisions.
Hospice Bereavement Coordinator
Aleca Hospice
Scottsdale, AZ
09.2016 - Current
- Coordinate the assessment and delivery of grief counseling needs and services to ensure timely and appropriate service for families and or caregivers.
- Provide bereavement support for hospice personnel coping with work related grief through one-to-one counseling.
- Provide bereavement information and referral services to the community resources.
- Function independently, seeks and accepts guidance from other members of the hospice team.
- Participates in hospice activities such as in-service education, hospice personal meetings, and relevant committees.
- Accepts and performs other related duties and responsibilities required.
Hospital Account Liaison
Sante Operations
Scottsdale, AZ
09.2016 - Current
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Networked to build client base and promote products to new and existing clients.
Central Intake Coordinator
Sante Operations
Scottsdale, AZ
09.2016 - Current
- Manage on line referral systems.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Partner with sales team members to safely bring patients' to skilled facilities from multiple places
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Certificate of Health Care - Business Administration
Eton Techical Institution
Federal Way, WA09.1997
High School Diploma -
Kent Meridian High School
Kent, WA06.1994
Master of Science - Drug and Alcohol Abuse Counseling
Grand Canyon University
Phoenix, AZSome College (No Degree) - Business
Ashford University
San Diego, CASkills
- Medical Condition Coding Software
- Employee Work Scheduling
- Epic Systems
- Verbal and Written Communication
- Patient Advocacy
- Health Information Systems
- Problem Identification
- Marketing and Advertising
- Event Planning
- Networking
- Outreach Planning
- Opportunity Identification
- Volunteer Screening
- Delegating Work
- Community and Public Relations
- Employee Orientation
- Skilled Nursing, Home Health, and Hospice Knowledge
- Territory Sales
- Active Listening
- Planning & Organizing
- Flexible Schedule
Timeline
Hospice Volunteer Coordinator
Aleca Hospice
09.2016 - Current
Hospice Bereavement Coordinator
Aleca Hospice
09.2016 - Current
Hospital Account Liaison
Sante Operations
09.2016 - Current
Central Intake Coordinator
Sante Operations
09.2016 - Current
Certificate of Health Care - Business Administration
Eton Techical Institution
High School Diploma -
Kent Meridian High School
Master of Science - Drug and Alcohol Abuse Counseling
Grand Canyon University
Some College (No Degree) - Business
Ashford University
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