Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeyvia Morgan

Atlanta,GA

Summary

Dynamic and highly motivated professional with extensive experience in customer service and relationship building, notably at Ryla Teleservices. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Strong leader with a commitment to safety and cleanliness, ensuring exceptional service delivery and client loyalty.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Barber

Self Employed Services
09.2019 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.

Shuttle Driver

Westmar Student Lofts
04.2015 - 08.2019
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Transported customers to and from Location.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
  • Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.

Customer Service Representative

Ryla Teleservices
05.2011 - 08.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
05.2002

Skills

  • Quick learner
  • Team collaboration
  • Customer safety
  • Verbal communication strength
  • Highly motivated self-starter
  • Strong leader

Timeline

Barber

Self Employed Services
09.2019 - Current

Shuttle Driver

Westmar Student Lofts
04.2015 - 08.2019

Customer Service Representative

Ryla Teleservices
05.2011 - 08.2013

High School Diploma -

Pebblebrook High School

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Lakeyvia Morgan