Lakhristle Morrison

Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

Demonstrates strong product knowledge to effectively answer customer questions and provide accurate information.

Manage a high volume of incoming calls.

Built rapport with customers through active listening.

Handle billing inquiries including payment processing,refunds, adjustments,and account updates.

Safe count,USPS, prepare tills for cashier's, lottery,money orders.

• Managed daily operations to ensure high-quality cleaning services and client satisfaction.
• Developed and implemented efficient scheduling processes for staff assignments and resource allocation.
• Trained and mentored new employees in cleaning techniques and safety protocols.
• Oversaw inventory management of cleaning supplies and equipment, optimizing costs and usage.

• Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
• Trained and mentored new staff on customer service protocols and product knowledge.
• Managed high-volume calls, ensuring timely responses to customer needs.
• Collaborated with team members to improve workflow processes and service delivery.

• Led customer service team to enhance satisfaction through effective training and development initiatives.
• Implemented operational improvements that streamlined workflow and reduced response times for customer inquiries.
• Developed and monitored performance metrics to ensure high-quality service delivery across all channels.
• Fostered a positive team environment by mentoring staff and promoting best practices in customer engagement.