La'Kia Bennett
Atlanta,GA
Summary
Remote Customer Service Representative with five years of experience in high-volume call management and technical support. Demonstrates strong conflict resolution skills and a commitment to providing empathetic customer assistance. Aims to utilize leadership capabilities and technical expertise in a dynamic remote customer service role.
Overview
4
4
years of professional experience
Work History
Team Lead Remote Customer Service Representative
Conduent
06.2024 - Current
- Provide comprehensive customer support by addressing inquiries, resolving issues, and offering detailed product information via remote communication channels, ensuring high levels of client satisfaction for Conduent's diverse customer base.
Remote Technical Support Representative
Aston Carter
01.2024 - 01.2025
- Provide critical technical support for account security and access issues via phone and chat communications.
- Address and resolve user concerns promptly, upholding high standards of client satisfaction.
- Maintain system integrity through effective troubleshooting and problem-solving techniques.
Overnight Remote Customer Service Representative
Aston Carter (HONK)
05.2023 - 12.2023
- Handled a significant number of inbound calls for roadside assistance, achieving efficient case resolutions and maintaining high customer satisfaction.
- Developed and delivered comprehensive training programs for new agents, effectively improving team performance.
- Enhanced overall service quality through meticulous coordination and support in a fast-paced, overnight remote environment.
Team Lead - Overnight Remote Customer Service Representative
Aston Carter (URGENTLY)
03.2022 - 04.2023
- Oversaw the efficient handling of inbound call traffic, guaranteeing prompt case resolution and roadside assistance coordination.
- Delivered comprehensive training to new customer service representatives, elevating team performance and service delivery standards.
- Maintained a focus on swift and effective customer service, contributing to the team's ability to meet and exceed operational targets.
Education
High School Diploma -
Bucks County Technical High School
Fairless Hills, PASkills
- Windows 10 or 11
- Microsoft Office
- Teams
- Meets
- Slack
- Customer Service
- Communication Skills
- Negotiation
- Empathy
- Technical Proficiency With Customer Support Software
- Conflict Resolution
- Team Lead
- Management
- Trainer
- Customer support
Timeline
Team Lead Remote Customer Service Representative
Conduent
06.2024 - Current
Remote Technical Support Representative
Aston Carter
01.2024 - 01.2025
Overnight Remote Customer Service Representative
Aston Carter (HONK)
05.2023 - 12.2023
Team Lead - Overnight Remote Customer Service Representative
Aston Carter (URGENTLY)
03.2022 - 04.2023
High School Diploma -
Bucks County Technical High School