Lakia Hatchett
Baltimore,MD
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
Work History
Nursing Support Technician
Mercy Medical Center
02.2021 - Current
- Quickly responded to codes and cardiac monitor alarms.
- Assisted with resuscitation, BLS CPR, and emergency airway procedures.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Monitored patient progress and reported changes to healthcare professionals.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Registration Representative
Mercy Medical Center
11.2019 - 03.2021
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Maintain excellent patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
Front Desk Associate
Mercy Medical Center
11.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained cleanliness and organization of front desk area.
Education
High School Diploma -
Northern-High School
Baltimore, MDCNA - Nursing Assistance
Top Knowledge Health Institute
Baltimore, MD02.2021
Skills
- Emergency Response
- BLS CPR and First Aid
- Specimen Collection
- Laboratory Testing
- Observation Documentation
- IV Insertion
- Extraordinary Caregiver Relations
- Activities of Daily Living (ADL) Support
- Output Monitoring and Reporting
Timeline
Nursing Support Technician
Mercy Medical Center
02.2021 - Current
Patient Registration Representative
Mercy Medical Center
11.2019 - 03.2021
Front Desk Associate
Mercy Medical Center
11.2018 - 12.2020
High School Diploma -
Northern-High School
CNA - Nursing Assistance
Top Knowledge Health Institute