Lakia WATERS
Forney,USA
Summary
Detailed-oriented investigator with 10 years of experience working in both adjusting and fraud investigations. Highly organized and self-motivated with proven experience working on a variety of lines of business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Investigator II
LIBERTY MUTUAL INSURANCE COMPANY
Plano , TX
02.2018 - Current
- Manage in-depth investigations on suspected insurance fraud cases, including, but not limited to, evaluating claim documents, interviewing witnesses, and reviewing supporting evidence.
- Gather and analyze data from various sources, such as insurance databases, financial records, surveillance footage, and social media, to identify patterns and anomalies that may indicate fraudulent activities.
- Collaborate with internal departments, law enforcement agencies, and legal departments to coordinate investigative efforts and ensure compliance with legal requirements.
- Conduct interviews with insureds, claimants, witnesses, and relevant parties to gather information and statements regarding suspected fraudulent activities.
- Prepare a detailed investigative action plan and reports detailing findings, evidence, and recommendations for further action, such as denial of claims.
- Work closely with external agencies, such as private investigators and forensic experts, to support investigations and ensure accuracy and credibility of evidence.
- Educated and supported new team members in effectively handling investigations while ensuring compliance with organization protocols and local laws.
Inside Property Claims Adjuster II
LIBERTY MUTUAL INSURANCE COMPANY
Plano , TX
05.2014 - 02.2018
- Partnered with field adjusters and/or independent adjusters to investigate and determine appropriate coverage for property claims, while providing exceptional customer service.
- Coordinated several vendor services, such as engineer experts, emergency repair shops, contractors, and various restoration services.
- Interviewed policyholders or all involved parties to obtain a full picture of events outlined in each claim.
- Solved problems and reached the best solutions for the best financial and ethical outcomes.
- Researched the cost of repairing all damages mentioned in the claim and sought out quotes from mechanics, repair shops, or similar vendors to compare pricing.
- Participated in a 2-month project as a team lead over 10 independent adjusters.
Education
Bachelor of Arts - Cybersecurity and Information Assurance
Western Governors University
05-2026
Bachelor of Arts - Communications
University of Wisconsin
Milwaukee, WI05.2004
Skills
- Advanced Interviewing techniques
- Insurance fraud
- Comprehensive Research Abilities
- Strategic Critical Thinking
- Fraud Detection & Prevention
- Strong Interpersonal & Communication Skills
- Advanced Analytical Skills
Certification
- Advanced Fraud Investigation Techniques (Ongoing)
- Mckinsey Leadership Program (Completed)
- Regulatory Compliance in Fraud Investigation (Completed)
Timeline
Special Investigator II
LIBERTY MUTUAL INSURANCE COMPANY
02.2018 - Current
Inside Property Claims Adjuster II
LIBERTY MUTUAL INSURANCE COMPANY
05.2014 - 02.2018
- Advanced Fraud Investigation Techniques (Ongoing)
- Mckinsey Leadership Program (Completed)
- Regulatory Compliance in Fraud Investigation (Completed)
Bachelor of Arts - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Arts - Communications
University of Wisconsin
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