Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lakia WATERS

Forney,USA

Summary

Detailed-oriented investigator with 10 years of experience working in both adjusting and fraud investigations. Highly organized and self-motivated with proven experience working on a variety of lines of business.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Special Investigator II

LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
02.2018 - Current
  • Manage in-depth investigations on suspected insurance fraud cases, including, but not limited to, evaluating claim documents, interviewing witnesses, and reviewing supporting evidence.
  • Gather and analyze data from various sources, such as insurance databases, financial records, surveillance footage, and social media, to identify patterns and anomalies that may indicate fraudulent activities.
  • Collaborate with internal departments, law enforcement agencies, and legal departments to coordinate investigative efforts and ensure compliance with legal requirements.
  • Conduct interviews with insureds, claimants, witnesses, and relevant parties to gather information and statements regarding suspected fraudulent activities.
  • Prepare a detailed investigative action plan and reports detailing findings, evidence, and recommendations for further action, such as denial of claims.
  • Work closely with external agencies, such as private investigators and forensic experts, to support investigations and ensure accuracy and credibility of evidence.
  • Educated and supported new team members in effectively handling investigations while ensuring compliance with organization protocols and local laws.

Inside Property Claims Adjuster II

LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
05.2014 - 02.2018
  • Partnered with field adjusters and/or independent adjusters to investigate and determine appropriate coverage for property claims, while providing exceptional customer service.
  • Coordinated several vendor services, such as engineer experts, emergency repair shops, contractors, and various restoration services.
  • Interviewed policyholders or all involved parties to obtain a full picture of events outlined in each claim.
  • Solved problems and reached the best solutions for the best financial and ethical outcomes.
  • Researched the cost of repairing all damages mentioned in the claim and sought out quotes from mechanics, repair shops, or similar vendors to compare pricing.
  • Participated in a 2-month project as a team lead over 10 independent adjusters.

Education

Bachelor of Arts - Cybersecurity and Information Assurance

Western Governors University
05-2026

Bachelor of Arts - Communications

University of Wisconsin
Milwaukee, WI
05.2004

Skills

  • Advanced Interviewing techniques
  • Insurance fraud
  • Comprehensive Research Abilities
  • Strategic Critical Thinking
  • Fraud Detection & Prevention
  • Strong Interpersonal & Communication Skills
  • Advanced Analytical Skills

Certification

  • Advanced Fraud Investigation Techniques (Ongoing)
  • Mckinsey Leadership Program (Completed)
  • Regulatory Compliance in Fraud Investigation (Completed)

Timeline

Special Investigator II

LIBERTY MUTUAL INSURANCE COMPANY
02.2018 - Current

Inside Property Claims Adjuster II

LIBERTY MUTUAL INSURANCE COMPANY
05.2014 - 02.2018

Bachelor of Arts - Cybersecurity and Information Assurance

Western Governors University

Bachelor of Arts - Communications

University of Wisconsin

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Lakia WATERS