Summary
Overview
Work History
Education
Skills
Timeline
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LAKIESHA Dent

Hurtsboro,AL

Summary

Proactive Patient Processing Specialist with extensive experience in automated systems to reduce processing time and improve accuracy. Demonstrated success in data entry optimization, insurance verification, and resolving complex billing variances. Skilled in utilizing Clearwave and Cerna systems, ensuring accurate billing and payment posting.

Diligent with proven ability to streamline processes and enhance operational efficiency. Successfully managed data entry, verification, and processing tasks, contributing to more accurate and timely outputs. Demonstrated capacity for critical thinking and problem-solving in fast-paced environments.

Professional processing expert prepared to bring high level of precision and efficiency to new role. History of optimizing workflow and ensuring accuracy of data management, contributing to improved operational outcomes. Known for effective collaboration and adaptability to meet evolving business needs, showcasing strong analytical and organizational skills.

Overview

9
9
years of professional experience

Work History

Patient Processing Specialist

East Alabama Medical Health
06.2022 - 10.2024
  • Reduced processing time with the application of automated systems, resulting in faster turnaround times for clients.
  • Solicited and marketed to business and community events and performed outbound calling.
  • Streamlined data entry processes for increased accuracy and reduced errors in documentation.
  • Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
  • Collect and Post payments in the PBS System
  • Input data in Clearwave and Cerna
  • Verified insurance

Technical Support Representative

KELLY SERVICE AT HOME PROJECT
02.2017 - 04.2022
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Managed high levels of call flow and responded to technical support needs.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Billing Specialist

TYSYS Solutions
09.2015 - 11.2017
  • Monitored outstanding invoices and performed collections duties.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Worked with multiple departments to check proper billing information.


Education

Associate of Science - Applied Psychology

Troy State University
Troy Alabama
12-2011

Skills

  • Standard Operating Procedures
  • Operational Excellence
  • Document Review
  • Workflow Optimization
  • Reviewing Insurance
  • Inputting Billing
  • Posting payments
  • Looking at insurance and data and errors making corrections

Timeline

Patient Processing Specialist

East Alabama Medical Health
06.2022 - 10.2024

Technical Support Representative

KELLY SERVICE AT HOME PROJECT
02.2017 - 04.2022

Billing Specialist

TYSYS Solutions
09.2015 - 11.2017

Associate of Science - Applied Psychology

Troy State University
LAKIESHA Dent