Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lakin Thomas

Social Media Moderator
San Antonio,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Known for fantastic copywriting, brand management and marketing expertise.

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Motivated [Job Title] specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
years of professional experience

Work History

TaskUs

Social Media Specialist
08.2018 - Current

Job overview

  • Edited and reviewed content for grammar, spelling and punctuation.
  • Reviewed 30+ social media accounts content for regulatory compliance.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Collaborated with design, editorial and marketing departments to meet desired content goals.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Directed content of website by gathering information and integrating data from other departments.
  • Managed content distribution to online channels and social media platforms.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
  • Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Troubleshot issues with websites and fixed scripting and use issues.

Hulu

Digital Content Editor
06.2016 - 08.2018

Job overview

Acquired in-depth knowledge of content areas to provide effective edits.

  • Collaborated with design, editorial and marketing departments to meet desired content goals. Increased quarterly satisfaction rating by 12% for 2 quarters.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Strengthened content through proofreading and editing.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

Conduit Global

Engagement Specialist
12.2016 - 07.2018

Job overview

  • Prepared engagement strategies for healthcare outreach program stakeholder groups utilizing key metrics.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Conducted market research to identify new opportunities and target markets.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Devised content strategy to effectively engage target audiences.
  • Optimized email campaigns to increase open and click-through rates.
  • Wrote and distributed press releases to increase brand visibility.

Education

Judson High School
Converse, TX

High School Diploma
06.2010

University Overview

  • Relevant Coursework:
  • Microsoft Tools
  • Adobe Premier Pro Tools
  • Photoshop

Adjuster Academy of Texas
Boerne, TX

Adjuster Certification/License from Claims Adjuster
09.2023 - 10.2023

Skills

  • Operational Improvements
  • Technical Analysis
  • Advertising Strategy
  • Segmentation Analysis
  • Quality Assurance
  • User Experience
  • Team Goals
  • Social Media and Promotions

Timeline

Adjuster Academy of Texas

Adjuster Certification/License from Claims Adjuster
09.2023 - 10.2023

Social Media Specialist

TaskUs
08.2018 - Current

Engagement Specialist

Conduit Global
12.2016 - 07.2018

Digital Content Editor

Hulu
06.2016 - 08.2018

Judson High School

High School Diploma
Lakin ThomasSocial Media Moderator