LAKINA OWENS
Indianapolis,IN
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company.
Overview
13
13
years of professional experience
Work History
Customer Service Represantive
Insurance Auto Auction
Indianapolis
11.2018 - 08.2020
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Used effective listening skills to document phone call details
- Processed insurance claims and paperwork.
Customer Rep
Lowes (Contract)
Indianapolis
05.2018 - 09.2018
- Remained committed to learning and growing inside this exciting industry
- Exhibited strong listening skills and worked to comply with all company efforts
- Ensured the avilability of adequate resources to achieve goals
- Worked well independently and on a team to solve problems.
Call Represenative
Stericycle (Contract)
Indianapolis
01.2018 - 06.2018
- Answered inquiries by effectively researching, locating, and relaying information to customers
- Greeted all customers with a smile and enthusiasm
- Utilized excellent writtena nd verbal communication skills
- Remained flexible, adaptable, and committed to success.
Tax Analyst
Department of Revenue
Indianapolis
03.2014 - 11.2017
- Oversaw tax processes and abided by federal guidelines
- Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems
- Organized payroll tax records and W-2 files
- Ensured a clear title, and secured lien payoffs, mortgages, real estate tax balances, and more
- Continually worked to enhance call center's reputation by providing quality and timely service
- Used effective listening skills to document phone call details.
Cashier
Walgreens
Indianapolis
01.2008 - 11.2010
- Worked to ensure a positive and hassle-free customer experience
- Brought forth a self-motivated attitude, as well as the ability to collaborate
- Adhered to all safety rules and guidelines
- Maintained up-to-date knowledge of all retail promotions.
Education
High School Diploma -
Southport High School
05.2008
Skills
- Customer Service Expert
- Computer Skills Expert
- Communication Skills Expert
- Microsoft Office Expert
- Ability to Work in a Team Expert
Personal Information
Title: Customer Service Representative
References
References available upon request
Timeline
Customer Service Represantive
Insurance Auto Auction
11.2018 - 08.2020
Customer Rep
Lowes (Contract)
05.2018 - 09.2018
Call Represenative
Stericycle (Contract)
01.2018 - 06.2018
Tax Analyst
Department of Revenue
03.2014 - 11.2017
Cashier
Walgreens
01.2008 - 11.2010
High School Diploma -
Southport High School