LaTasha James
Blue Island,IL
Summary
Customer service expert with a rich history in resolving inquiries and promoting service excellence. Known for driving high satisfaction scores and contributing to team success through effective communication. Experienced in upselling and cross-selling, identifying client needs to enhance their experience. Eager to apply these skills in a challenging role focused on exceptional customer care.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
ComEd
Oakbrook Terrace, Illinois
02.2026 - Current
- Addressed customer complaints promptly, delivering excellent service and fostering positive customer relationships.
- Resolved customer inquiries related to energy services and billing issues, ensuring satisfaction and clarity.
- Supported service requests and technical troubleshooting via phone, enhancing customer experience and issue resolution.
- Educated customers on energy-saving programs and initiatives offered by the company
- Addressed customer complaints with urgency to ensure timely resolutions.
Customer Experience Specialist
Comcast Corporation
Tinley Park, United States
09.2011 - 02.2026
- Promoted to Customer Experience Specialist in 2019.
- Cultivated strong customer relationships, enhancing satisfaction and retention.
- Managed escalated customer complaints with professionalism and tact, ensuring customer satisfaction.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Identified opportunities for upselling and cross-selling based on customer needs and preferences.
- Built and nurtured relationships with key clients, driving loyalty and advocacy.
- Established customer feedback loop to gather insights for continuous improvement initiatives.
- Facilitated regular team meetings to share success stories and address challenges in customer service.
- Recommended products based on customer needs (cable, internet, home security, home phone, and mobile services based on account reviews conducted on each account.
- Recorded service interruptions and issued credits for lost time.
Branch Member Service Representative
Credit Union 1
Chicago, United States
12.2002 - 04.2011
- Contributed to team meetings to strategize improvements in member services and branch performance.
- Delivered exceptional customer service by addressing member inquiries and resolving issues efficiently.
- Resolved escalated member complaints promptly, achieving a high level of customer retention.
- Developed strong relationships with members to understand their needs and recommend suitable financial products.
- Maintained branch records and documentation to ensure compliance with policies and support operational integrity.
- Participated in regular team meetings to discuss strategies for improving member services and branch performance.
- Assisted in the training of new staff on branch procedures and customer service standards.
- Managed daily cash handling procedures, ensuring accuracy and adherence to security protocols.
- Worked with team members to enhance member satisfaction and create a welcoming environment.
- Participated in community events to promote branch services and strengthen local engagement.
Reservation Sales Agent
Amtrak
Chicago, United States
12.2000 - 06.2002
- Met or Exceeded Sales Goals and maintained productivity of 92% on the phone rate.
- Exceeded sales goals consistently while maintaining 92% call productivity.
- Fostered teamwork and supported co-workers to achieve collective goals, enhancing workplace morale.
- Answered incoming calls related to train accommodations.
- Processed reservations accurately based on customer requests.
- Monitored ETA for incoming and outgoing trains to ensure accurate information for customers.
Education
High School Diploma - Computer Science
Dunbar Vocational High School
Chicago, United StatesGeneral Education -
Harry S Truman College
Chicago, United StatesSkills
- Customer Service Expert
- Product Knowledge Expert
- Customer relationship management
- Technical Support
- Service Efficiency
- Attention to Detail Expert
- Problem Solving Expert
- Conflict Resolution Expert
- Customer Retention Expert
- Active Listening Expert
- Communication Skills Expert
- Time Management Expert
- Multitasking Expert
- Record Keeping
- Relationship Building Expert
- Energy Efficiency
Timeline
Customer Service Representative
ComEd
02.2026 - Current
Customer Experience Specialist
Comcast Corporation
09.2011 - 02.2026
Branch Member Service Representative
Credit Union 1
12.2002 - 04.2011
Reservation Sales Agent
Amtrak
12.2000 - 06.2002
High School Diploma - Computer Science
Dunbar Vocational High School
General Education -
Harry S Truman College