Dekoiya Jackson

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper following.

• UPS warehouse and delivery workers, also known as package handlers, are responsible for sorting and moving packages through a busy warehouse to get them ready 18 wheelers for shipment / Scanning and labeling: Packages are scanned and labeled to track inventory and delivery status.
• Moving: Packages are moved to designated areas manually.
• Checking: Damaged goods are checked for and reported to a supervisor.
• Safety: Safety guidelines and procedures are followed to prevent injuries and accidents.
• Delivered world-class customer service to all customers with a positive attitude.
• Assisted with the coordination of packages, delivery, organization and ensure they are delivered in a timely matter with Punctuality and excellent teamwork.
• Strong Communication, interpersonal Skills

• Going to different grocery stores and retail stores and doing their inventory.
• Expert RGIS/ Inventory Taker
• Counted Inventory for clients and entered the information into the RGIS equipment
• Scanned products currently the first time, and had accuracy.
• Assisted retail stores before they opened or before they closed to count Inventory.
• Items were in displays, Shelves, tables, or the floor at different heights.

● Executes routine inbound and outbound call center activities

concerning the business products/services

● Customer service - delivering timely and accurate information

● Resolving issues and attending to inquiries regarding an account

● Data entry into relevant client systems and software while

maintaining data integrity and confidentiality

• Going to different retail stores doing resets, fixing shelves and restocking if item is low. Also build displays and helped in the backroom.
• Ensure stores, shelves or websites are stocked with the correct types and quantity of products.
• Display, arrange, price, and rotate products in store.
• Maintain store shelves by removing dated or damaged products.
• Monitor the store inventory based on sales and intake

• Loading and unloading trailers
• Packaging and prepare for delivery using scanners, handheld printers and packing materials.
• Follow written and verbal
• Pallet jacks, Forklift operator, hand trucks and conveyor systems.
• Items were in displays, shelves, tables or the floor at different heights.