Alexis Turner
Stockbridge,GA
Summary
Dedicated Customer Service Representative with over 10 years of experience with providing excellent customer service and contributing to company's success. Solid team player with an upbeat, positive attitude and proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities. Proven successful at achieving established targets and team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Panther's Group- Maximus
Atlanta, GA
06.2020 - 08.2024
- Submitted healthcare applications on members behalf and provided health plan information
- Followed procedures and scripts, using fundamental knowledge to navigate information systems as well as performed data entry
- Provided members with health plan information after proper verification have been completed
- Responsible for maintaining adequate records/documentation for audit and internal control purposes.
Technical Support Agent
Wipro
Atlanta, GA
10.2018 - 03.2020
- Identified and diagnose complex technical problems related to computer networks, hardware failure, systems and applications.
- Performed remote diagnosis and repairs on computers with operating system problems.
- Technical, billing, and general support over phone, text, and email
- Taking the lead over customers' issues, relieving customers’ stress while guiding them to a quick and easy resolution
- Troubleshot printer drivers and other peripheral device malfunctions
Customer Service Representative
Chimes Solutions
Morrow, GA
07.2016 - 10.2018
- Provided excellent customer care by responding to inbound calls from members seeking support related to their health plan
- Assisted new members with healthcare plan selections based on extensive plan knowledge
- Made outbound calls to enroll members in programs
- Maintained detailed records of customer interactions to ensure that member records are complete and accurate
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05-2009
Associate of Science - Business Administration
Georgia State University
Atlanta, GASkills
- Excellent Communication Skills / Active Listening
- Empathetic Attitude
- Data Entry/ 45 WPM
- Conflict Resolution Expert
- Team Leadership
- Microsoft Office Expert
- Phone Etiquette
- Technology Literacy
- Adaptability
- Professionalism
Timeline
Customer Service Representative
The Panther's Group- Maximus
06.2020 - 08.2024
Technical Support Agent
Wipro
10.2018 - 03.2020
Customer Service Representative
Chimes Solutions
07.2016 - 10.2018
High School Diploma -
Stockbridge High School
Associate of Science - Business Administration
Georgia State University
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