Aaron Thompson
Worcester,ME
Summary
Results-oriented individual with a strong background in administrative support and financial counseling, excelling in multi-tasking and time management. Adept at maintaining organized filing systems and ensuring compliance with privacy policies, contributing to operational efficiency. Skilled in resolving customer inquiries and building lasting relationships, which enhances the overall service experience. Eager to leverage diverse skills to optimize store management and customer satisfaction. Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MassHealth/Partnership Employment (Temp)
11.2025 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted clients with navigating MassHealth programs, ensuring comprehensive understanding of benefits.
- Managed account updates and documentation accuracy to maintain compliance with organizational standards.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated patients on healthcare services, insurance options, and appointment scheduling processes.
Price Chopper
07.2024 - 05.2025
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Accounts Payable Clerk
Robert Half/Nouria (Temp)
10.2023 - 02.2024
- Processed invoices accurately and in a timely manner, contributing to a 98% on-time payment rate.
- Maintained organized records of accounts payable transactions, ensuring easy retrieval and compliance during audits.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments. Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Administrative Assistant
Arbour Counseling
08.2022 - 05.2023
- Coordinated and managed schedules, appointments, and meetings to optimize executive time management.
- Developed and maintained filing systems to ensure efficient document retrieval and storage.
- Medical records requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Financial Counselor
UMASS Memorial/Complete Staffing (Temp)
03.2022 - 08.2022
- Epic Navigation
- Outgoing calls for eligibility status
- Partials
- MassHealth pending Work queue
- Setting up appointments/incoming calls
- Upcoming appointments work queue
- Discharged work queue
- Verifications work queue.
Financial Counselor
Conifer Health Solutions
03.2020 - 01.2022
- Provided personalized financial guidance to clients, helping them to develop effective budgeting strategies and achieve their financial goals.
- Conducted detailed assessments of clients' financial situations to offer tailored recommendations for debt reduction and investment opportunities.
- Analyzed clients’ financial data using industry-standard software to create comprehensive financial plans and projections.
- Copay/Deductible collection, Death certificate attestation preparation, Patient registration.
Education
High School Diploma -
Penn Foster
Skills
- Multi-tasking Expert
- Inventory Management Expert
- Customer Service Expert
- Data Entry Expert
- Problem solving Expert
- Office Experience Expert
- Clerical Experience Expert
- Microsoft Suite Expert
- Time management Expert
Timeline
Customer Service Representative
MassHealth/Partnership Employment (Temp)
11.2025 - 02.2026
Price Chopper
07.2024 - 05.2025
Accounts Payable Clerk
Robert Half/Nouria (Temp)
10.2023 - 02.2024
Administrative Assistant
Arbour Counseling
08.2022 - 05.2023
Financial Counselor
UMASS Memorial/Complete Staffing (Temp)
03.2022 - 08.2022
Financial Counselor
Conifer Health Solutions
03.2020 - 01.2022
High School Diploma -
Penn Foster