L. Trish Johnson
Detroit,MI
Summary
Experienced remote Customer Service Representative versed in customer support in high call volume. Excellent computer skills and telephone etiquette.
Overview
20
20
years of professional experience
Work History
Customer Service Representative II
Concentrix/Teleperformance
01.2017 - Current
- Inbound Retention Specialist educating customers on the benefits of their current services via phone and e-chat in a high call center environment.
- Utilize CRM software efficiently, updating customer profiles accurately during each interaction
- Troubleshoot various technical issues.
- Update account information such as method of payment, address, and phone number's.
- Soft sales of products and services.
- Handle member complaints and provide appropriate solutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Customer Service Representative
CORPORATE PERSONNEL STAFFING
01.2005 - 01.2006
- Contingent employment totaling one (1) year of experience within call center
- Processed up to 200 customer orders per day in a fast paced call center environment
- Worked eight (8) months providing pre-screening of job applicants for various businesses
Education
Bachelor of Science -
Wayne State University
05.2026
Skills
- Fast Paced Call Center
- De-escalation Techniques
- Technical Troubleshooting Support
- Time Management
- Telephone Inquiries Specialist
- Live Chat
- Multi-Tasking Expert
- Adaptive Team Player
- Order Processing
- Account Management
- Customer Relations
- Active Listening
- Credit Card Payment Processing
- Computer Proficiency
- Sales and Upselling
- Customer Data Confidentiality
- Microsoft Windows
- Critical Thinker
- Typing Proficiency
- Refund Processing
Timeline
Customer Service Representative II
Concentrix/Teleperformance
01.2017 - Current
Customer Service Representative
CORPORATE PERSONNEL STAFFING
01.2005 - 01.2006
Bachelor of Science -
Wayne State University
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