LaKirah Ashley
Oak Park,MI
Summary
Results-driven and compassionate CNA with 10 years of experience providing exceptional patient care. Proven ability to effectively communicate and empathize with patients, ensuring their comfort and well-being. Adept at handling challenging situations with professionalism and high attention to detail. Skilled at resolving customer inquiries, with a focus on ensuring their satisfaction and loyalty. Seeking a customer service position where I can apply my expertise and continue delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Mission Point of Clawson
Clawson, MI
03.2019 - Current
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Customer Service Representative
Medimpact Direct
Novi, MI
10.2020 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Certified Nursing Assistant
Medilodge Of Sterling Heights
Sterling Heights, MI
12.2013 - 04.2019
- Transported patients to treatment units, using wheelchair or strher.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
MBA - Health Care Administration
Strayer University
Washington, DC06.2024
Technology Sales Representative - Sales/Business Development Representative
Course Careers
Online12-2023
Skills
- Quality Assurance
- Compassionate
- Quick Problem Solver
- Data Entry
- Paperwork Processing
- Complaint Resolution
- Customer Relationship Management (CRM)
- Active Listening
- Cold-Calling
- Sales Strategies
- Client Relationship Management
- Lead Prospecting
- Customer Research
- Sales Quota Achievement
- Email Communication
- Sales Pipeline Management
- Telephone Communication
- Face-To-Face Communication
- Sales Reporting
- Technical Sales
- Competitor Analysis
Timeline
Customer Service Representative
Medimpact Direct
10.2020 - 10.2023
Certified Nursing Assistant
Mission Point of Clawson
03.2019 - Current
Certified Nursing Assistant
Medilodge Of Sterling Heights
12.2013 - 04.2019
MBA - Health Care Administration
Strayer University
Technology Sales Representative - Sales/Business Development Representative
Course Careers
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