Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lakisha Banks

Las Vegas,Nevada

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Foundever
08.2023 - 08.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Support Specialist

24/7 Intouch
03.2020 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume remote setting, prioritizing tasks to keep up with challenging deadlines.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.
  • Developed and implemented preventive maintenance procedures.
  • Responded to customer requests for products, services, and company information.
  • Offered assistance in implementing and developing training programs.

Content Moderator

Telus International
04.2022 - 07.2023
  • Wrote and created content for various topics and mediums.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Researched topics to create accurate and engaging content.
  • Collaborated with design, editorial and marketing departments to meet desired content goals.
  • Suggested improvements to content to enhance quality and accuracy.
  • Developed and maintained editorial standards for content.
  • Selected relevant images to accompany content for maximum impact.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

Education

High School Diploma -

Flint Genesee Job Corps
Flint, MI
09-2007

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Typing proficiency
  • Call center experience
  • Computer proficiency
  • Dispute resolution
  • Language proficiency
  • Complaint handling
  • Escalation management
  • High-volume call centers

Timeline

Customer Service Representative

Foundever
08.2023 - 08.2024

Content Moderator

Telus International
04.2022 - 07.2023

Customer Support Specialist

24/7 Intouch
03.2020 - 08.2023

High School Diploma -

Flint Genesee Job Corps
Lakisha Banks