Lakisha Davis
Humble,TX
Summary
Determined Community Liaison aiming to leverage 15 years of experience providing positive community contributions to engage and inform community members. Personable and driven with a passion for perpetuating the company's mission and values. Effective at developing classes and materials to educate community members on chronic disease management and health improvement strategies. Versed in available resources with skill in supporting individuals navigating healthcare programs. Positive, upbeat, and friendly with good relationship-building and conflict-resolution skills.
Overview
20
20
years of professional experience
Work History
Community Liaison
City Of Houston Health Department
Houston, Texas
10.2013 - 12.2018
- Liaison between community residents, City of Houston staff, and community providers.
- Distributed informational materials on chronic diseases, colorectal cancer, substance abuse, and other community health concerns to over 1500 community residents.
- Developed implemented training classes to educate department staff and community residents on Colorectal cancer.
- Managed & processed 50 referral requests a month by department staff to ensure community residents had medical homes.
- Trained new staff on referral intake process for colorectal cancer program.
Administrative Coordinator
City Of Houston Health Department
Houston, Texas
12.2008 - 10.2013
- Directed day-to-day administrative and operational functions for City of Houston Multi-service center, providing guidance and leadership to support staff.
- Managed front areas so that questions could be promptly addressed.
- Scheduled meetings, sent letters, managed over 15 vendors at Multi-service center.
- Reviewed and processed prior authorization requests for over 100 outside vendors.
- Prepared detailed documents and reports in adherence to City of Houston policies and procedures.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Child Protection Case Manager
Texas Department Of Protective And Regulatory Services
San Antonio, TX
04.2004 - 12.2008
- Visited 30 homes a month, inspected surroundings, interviewed family members to assess needs, and provided informational resources.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed follow-up on obtaining referral results promptly.) Participated in development of treatment plans to meet family needs.
- Attended court proceedings, submitted documents, and offered testimony.
Property Claims Adjuster
Arthur J. Gallagher
Houston, TX
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Education
Bachelor of Science - Communications
Lincoln University
Jefferson City, MOSkills
- Health Service Referrals
- Patient and Family Liaison
- Team Collaboration
- Outreach Initiatives
- Community Partnerships
- Quality Patient Care
- Verbal and Written Communication
- Conflict Resolution
Timeline
Property Claims Adjuster
Arthur J. Gallagher
01.2023 - Current
Community Liaison
City Of Houston Health Department
10.2013 - 12.2018
Administrative Coordinator
City Of Houston Health Department
12.2008 - 10.2013
Child Protection Case Manager
Texas Department Of Protective And Regulatory Services
04.2004 - 12.2008
Bachelor of Science - Communications
Lincoln University
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