Lakisha Dubar-Wehner
Administration Professional
Boynton Beach,Florida
Summary
Experienced Office Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Administrative Manager
Calibrate
02.2022 - 05.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Verified customer information for orderly, up-to-date online systems.
- Met department budgets by monitoring and reporting on office expenses.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 20 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Clinic Administrative Assistant
Noom
11.2018 - 02.2022
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Answered average of 150 virtual messages per day and directed patients to appropriate personnel.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Used electronic systems to enter provider orders and retrieve test results.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder virtual notifications.
- Used Motivational Interviewing techniques to empower patients to achieve their health goals.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Office Manager
South Shore Elder Services
03.2016 - 09.2018
- Managed over 70 employees and staff daily.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed multiple calendars and scheduled meetings
- Managed multiple tasks and met time-sensitive deadlines..
Office Manager
Eclectic Fusion
06.2014 - 03.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Organized, facilitated and participated in community service efforts.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned specialty menus for events.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Dietetic Internship - Nutrition And Dietetics
Sodexo Distance Education
Massachusetts05.2014
Master of Science - Nutrition And Health Promotion
Simmons University
Boston, MA05.2013
Bachelor of Arts - English And Spanish Language And Literature
Whittier College
Whittier, CA06.2004
Study Abroad - Spanish Language And Literature
The Center For Cross-Cultural Study
Seville, Spain12.2003
Skills
- Office Management
- Event Planning
- Customer and Client Relations
- Calendar Management
- Sorting and Labeling
- Database Administration
- Process Improvement
- Staff Management
- Schedule Management
- Time Management
- Typing Proficiency
- Travel Administration
- Meeting Minutes
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Excel Spreadsheets
- Customer Service
- Medical Terminology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Healthcare benefitsPaid time offWork from home optionCompany CultureTimeline
Administrative Manager
Calibrate
02.2022 - 05.2023
Clinic Administrative Assistant
Noom
11.2018 - 02.2022
Office Manager
South Shore Elder Services
03.2016 - 09.2018
Office Manager
Eclectic Fusion
06.2014 - 03.2016
Dietetic Internship - Nutrition And Dietetics
Sodexo Distance Education
Master of Science - Nutrition And Health Promotion
Simmons University
Bachelor of Arts - English And Spanish Language And Literature
Whittier College
Study Abroad - Spanish Language And Literature
The Center For Cross-Cultural Study
Languages
Spanish
Professional Working
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