Lakisha Felder
Darby,PA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Leader
Morton Popeyes
11.2025 - Current
- Supervised daily operations to ensure timely service and adherence to quality standards.
- Trained and mentored team members to improve performance and foster a collaborative work environment.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed and enforced safety protocols, enhancing workplace safety for staff and customers.
Shift Manager
City Chicken
05.2020 - 11.2024
- Management.
- Prepare food
- Take Orders
- Supervised daily operations to ensure high-quality food production and service standards.
- Trained and mentored staff on efficient workflow processes and safety protocols.
- Analyzed customer feedback to enhance menu offerings and improve dining experience.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Leader
Popeye's Restaurants
07.2017 - 03.2020
- Management
- Prepared food
- Take orders
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Package Handler
FedEx Express
03.2016 - 09.2016
- Sort Packages
- T-Stacked Trucks
Deli Associate
Walmart
10.2014 - 07.2016
- Cooking
- Cutting Cold Cuts
- Preparing Food
- Maintained cleanliness and organization in deli area, adhering to food safety standards.
- Operated slicing machines to ensure precise portion control for deli products.
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Merchandise Associate
Way-To-Go Retail Staffing LLC
01.2014 - 09.2014
- Cleaning Floors
- Stocking Shelves
- Remodeling
Housekeeper
Days Inn Motel
10.2013 - 01.2014
- House maintenance
- Conducted regular inspections of guest rooms and common areas to maintain high standards of cleanliness.
- Collaborated with front desk staff to address guest requests promptly, enhancing overall service quality.
- Resolved guest complaints regarding cleanliness issues swiftly, ensuring positive experiences and repeat business.
Cook/Prep
Popeyes
06.2006 - 08.2009
- Cook
- Prepared Food
- Take Orders
Education
High School Diploma -
Skills
- Customer Service (Less than 1 year)
- RECEPTIONIST (Less than 1 year)
- RETAIL SALES (Less than 1 year)
- Food Service
- Team Member
- Fast Food
- Food Prep
- Shift Leader/Manager (1 year)
- Shift Lead
- Crew Member
- Positive attitude
- Cash handling
- Team leadership
- Customer service focus
- Problem-solving
Certification
- Food Handler
- Shift Manager
Timeline
Shift Leader
Morton Popeyes
11.2025 - Current
Shift Manager
City Chicken
05.2020 - 11.2024
Shift Leader
Popeye's Restaurants
07.2017 - 03.2020
Package Handler
FedEx Express
03.2016 - 09.2016
Deli Associate
Walmart
10.2014 - 07.2016
Merchandise Associate
Way-To-Go Retail Staffing LLC
01.2014 - 09.2014
Housekeeper
Days Inn Motel
10.2013 - 01.2014
Cook/Prep
Popeyes
06.2006 - 08.2009