Lakisha Mays
Iowa Colony,TX
Summary
Dedicated Customer Service Representative with a proven track record in service excellence, effective listening, and problem-solving. Committed to enhancing customer experiences and driving satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Norwegian Cruise Line
Miami, FL
08.2022 - Current
- Addressed customer inquiries to support service excellence and maintain high satisfaction standards.
- Delivered comprehensive information on cruise itineraries, amenities, and onboard services to elevate guest experiences.
- Engaged with team members to resolve customer issues, promoting a positive and supportive environment.
- Documented customer interactions with precision to support improved service outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Empire Today
Northlake, IL
08.2021 - 08.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders and facilitated timely deliveries, ensuring customer satisfaction and loyalty.
- Trained new associates on company policies, procedures, and customer service standards.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Detention Officer
Fort Bend County Juvenile Detention
Richmond, TX
06.2010 - 10.2021
- Supervised youth in detention, ensuring compliance with safety protocols and behavioral standards.
- Implemented de-escalation techniques to manage conflicts and maintain a safe environment.
- Collaborated with team members to develop and refine operational procedures for daily activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Education
No Degree - Business
Houston Community College
Houston, TX01-2020
Skills
- Service excellence
- Effective listening
- Analytical reasoning
- Detail-oriented data entry
- Excel proficiency
- Transaction management
- Proficient in Microsoft Outlook
- In-depth product knowledge
- Technical documentation
- Data gathering
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Norwegian Cruise Line
08.2022 - Current
Customer Service Associate
Empire Today
08.2021 - 08.2023
Detention Officer
Fort Bend County Juvenile Detention
06.2010 - 10.2021
No Degree - Business
Houston Community College