Lakisha Payne
Newport News,VA
Summary
Results-driven Food Service Supervisor with over 10 years of experience in leadership, operational management, and customer service. Proven track record in coordinating daily operations, ensuring food safety compliance, managing inventory, and fostering positive dining experiences. Skilled in training and motivating staff while maintaining high standards of quality and productivity. Committed to achieving organizational goals through teamwork and effective leadership.
Overview
8
8
years of professional experience
Work History
Shift Leader
Lpr international
Hampton, VA
04.2026 - Current
- Implemented process improvements to enhance daily operational efficiency.
- Supervised team operations to ensure efficient workflow and task completion.
- Maintained cleanliness and organization of work areas for safety compliance.
Food Service Supervisor
Bon Secours Hospital
Newport, Virginia
04.2022 - 04.2026
- Supervised daily food service operations in a fast-paced hospital environment.
- Managed staff schedules and delegated tasks to ensure efficient workflow.
- Coordinated with kitchen staff to prepare nutritious meals for patients.
- Ensured compliance with health regulations and quality standards in food preparation.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Trained new employees on food safety and sanitation practices.
- Implemented process improvements to enhance service efficiency and effectiveness.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Resolved customer complaints to maintain high levels of patient satisfaction.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Provided training on food preparation techniques to new staff. so that employees could effectively feed staff personnel.
- Assisted in recruiting, interviewing, and hiring new employees.
Food service & Utility supervisor
Memorial Hospital
Savannah, Georgia
07.2018 - 04.2022
- Implemented innovative solutions that improved team performance and enhanced service outcomes.
- Trained staff on utility procedures and emergency response techniques.
- Achieved high customer satisfaction through effective problem resolution and friendly service.
- Coordinated safety training and enforced safe work practices to bolster protection of personnel and visitors.
- Scheduled and coordinated maintenance for all hospital equipment and systems to ensure operational efficiency.
- Planned and managed general repairs and maintenance and construction projects.
- Inspected sites before and after construction projects.
- Monitored water usage, pressure levels, flow rates, pump performance.
Education
CMA - Certified Medical Assistant
Everest Institute
Newport, Virginia 07.2007 - 10.2007
Menchville High
Newport, VirginiaSkills
- Team supervision
- Inventory management
- Food safety
- Process improvement
Timeline
Shift Leader
Lpr international
04.2026 - Current
Food Service Supervisor
Bon Secours Hospital
04.2022 - 04.2026
Food service & Utility supervisor
Memorial Hospital
07.2018 - 04.2022
CMA - Certified Medical Assistant
Everest Institute
07.2007 - 10.2007
Menchville High