LAKISHA SADLER
Williamston,SC
Summary
Personable and dedicated individual with extensive experience in customer service healthcare and data entry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and teammates. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Spero Financial FCU
Greenville, SC
10.2021 - Current
- Maintained compliance with established security protocols while engaging with members.
- Efficiently addressed member concerns through email correspondence.
- Supported members by addressing account inquiries, processing transactions, and resolving issues.
- Researched complex issues related to accounts or services provided by the organization.
- Provided guidance to members on how best to use products or services offered by the organization.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
Patient Access Specialist
Prisma Health
Greenville, SC
08.2017 - 09.2021
- Conducted data entry tasks for registrations, including inputting demographic information into the system's database.
- Applied extensive knowledge of coding systems used in the healthcare industry for reimbursement
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
- Efficiently handled and prioritized incoming referrals from external organizations, ensuring compliance with established protocols.
- Contributed to scheduling appointments, coordinating pre-registration activities, and meticulously verifying demographic and insurance information.
- Streamlined registration workflow by resolving eligibility verification and authorization issues.
- Analyzed reports generated by EHR system in order to identify areas of improvement within the workflow processes.
- Facilitated the exchange of information and paperwork between patients and third party payers, guaranteeing that all required documentation was submitted promptly.
Senior Customer Service Representative
TD Bank
Greenville, SC
04.2015 - 07.2017
- Managed incoming calls from customers while providing exceptional service.
- Offered detailed explanations of product attributes and responded to queries concerning pricing strategies.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Monitored production operations for conformance to established quality standards.
- Collaborated with developers to diagnose problems and devise solutions.
- Utilized SQL queries to validate data integrity and accuracy across different systems.
- Trained and led staff on proper QA standards.
- Conducted internal audits to measure adherence to established QA standards.
- Analyzed user feedback to identify areas for software enhancements and increased usability.
- Developed corrective and preventive action plans to resolve non-compliance issues.
Education
Ged -
JOB CORPS
Bamberg, SC03.2011
Some College (No Degree) -
Greenville Technical College
Greenville, SCSkills
- Insurance knowledge
- Database Maintenance
- Healthcare knowledge
- Customer Support
- Customer Service
- Account Management
- Document processing
- Advanced clerical knowledge
Timeline
Member Service Representative
Spero Financial FCU
10.2021 - Current
Patient Access Specialist
Prisma Health
08.2017 - 09.2021
Senior Customer Service Representative
TD Bank
04.2015 - 07.2017
Ged -
JOB CORPS
Some College (No Degree) -
Greenville Technical College
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