Alyce Ware
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Healthcare and Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Molina Healthcare
Houston, TX
03.2023 - 03.2024
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Participated in team meetings to discuss customer service strategies and goals.
Customer Service Representative
Centene
Houston, TX
01.2021 - 02.2023
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Warehouse Associate
Amazon
Houston, TX
04.2020 - 12.2020
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
School Bus Attendant
Cy Fair Independent School District
Houston, TX
11.2019 - 03.2020
- Assisted with loading and unloading of wheelchairs and other mobility devices onto the bus.
- Communicated effectively with parents, teachers, administration, and other staff members regarding student issues or concerns.
- Assisted special needs students in boarding and exiting from the bus safely.
Internet Response Associate
LQ Digital
Houston, TX
04.2019 - 10.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Experience Associate
Conduent
Houston, TX
02.2018 - 03.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Front Gate Attendant
Typhoon Texas Waterpark
Katy, TX
06.2017 - 01.2018
- Performed cashiering duties such as selling tickets, processing payments, providing change and issuing receipts.
- Provided customer service assistance by responding to inquiries and resolving problems quickly and efficiently.
- Greeted customers, answered questions and provided information about the facility.
Cashier
Dollar Tree
Houston, TX
01.2017 - 06.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06-2018
Skills
- Healthcare knowledge
- Insurance knowledge
- Account Management
- Customer Service
- Shipment Processing
- OSHA Compliance
- Warehouse picking
- Goal-Oriented
- Phone Etiquette
- Quality Control
- Time management abilities
- Organizational Skills
- Self Motivation
- Adaptability
- Problem-Solving
- Effective Communication
- Time Management
Languages
English
Full Professional
Timeline
Member Service Representative
Molina Healthcare
03.2023 - 03.2024
Customer Service Representative
Centene
01.2021 - 02.2023
Warehouse Associate
Amazon
04.2020 - 12.2020
School Bus Attendant
Cy Fair Independent School District
11.2019 - 03.2020
Internet Response Associate
LQ Digital
04.2019 - 10.2019
Customer Experience Associate
Conduent
02.2018 - 03.2019
Front Gate Attendant
Typhoon Texas Waterpark
06.2017 - 01.2018
Cashier
Dollar Tree
01.2017 - 06.2017
High School Diploma -
Cypress Springs High School