Lakisha Tory

• Serve as the primary contact for fraud claim inquiries, maintaining accurate case records and status updates.

• Analyze fraud error reports with precision to ensure accurate detection and prevent financial losses.

• Process chargebacks and disputes from financial members, communicating with clients for additional documentation.

• Ensure procedural conformity and accuracy in a fast-paced environment through comprehensive document reviews.

• Assisted customers with account payments and setup of payment plans, ensuring a positive experience.

• Informed customers about billing procedures and processed payments efficiently.

• Exceeded company productivity standards consistently through high-quality customer service.

• Addressed client inquiries and resolved issues regarding travel arrangements, handling sensitive information with discretion.

• Processed payments via credit and debit cards while maintaining professionalism in managing client data.

• Provided personalized travel solutions based on open-ended client conversations to determine their needs.