Lakisha Wilson
New Orleans,LA
Summary
Motivated Logistics Coordinator with 15+ years of experience offering Exceptional organization and communication skills. Skilled in problem-solving and multitasking, consistently delivering timely solutions that enhance customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
1993
1993
years of post-secondary education
Work History
Dispatch Coordinator
AAA Cooper Transportation
Jefferson, AL
10.2024 - Current
- Coordinated daily dispatch schedules for timely freight deliveries.
- Managed communication between drivers, customers, and warehouse staff.
- Oversaw load assignments to optimize routes and resource allocation.
- Schedule delivery appointments.
- Track and trace shipments, proactively communicate updates, and resolve any Customer Service issues with urgency and professionalism.
- Manage drivers load entry in V-track system.
- Assist in collecting documentation for claims and OS&D (Overages, Shortages & Damages).
- Negotiate the customer a resolution based on return of freight, subrogation or salvage.
- Handle driver delays due to personal matters, weather, construction, or accidents by obtaining ETAs, seeking recovery drivers, and updating customers every 30 minutes with tracking links. For truck delays (breakdowns, inspections), receive updates from the Fleet Safety Manager, inform customers immediately, and suggest alternate truck routes.
- Provides excellent Customer Service via phone and email while managing incoming calls and inquiries.
Customer Account Specialist
Survival Systems International
Kenner, Louisiana
09.2021 - 09.2024
- Schedule Service appointments on Life Capsules.
- Provide customers labor/parts quotes for service.
- Schedule & Set-up technicians upcoming Offshore jobs.
- Process Technicians paperwork upon completion of the work.
- Schedule service for 8+ major accounts with over 40+ capsules.
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Maintained up-to-date records of customer interactions, transactions and changes in account status.
- Other duties as assigned.
Office Administrator II
Southeastern Freight Lines
Elmwood, LA
02.2015 - 07.2021
- Coordinate and approve returns/outside inspections.
- Assist with Dispatch when needed.
- Respond to calls regarding the status of a shipment, billing questions, COD's, driver collects, tracking or other information as requested.
- Research and answer requests for information from internal customers or other service centers.
- Call/email customers to schedule delivery appointments 100+ daily.
- Assist drivers with pick-up or delivery issues.
- Makes follow-up calls to customers as requested.
- Give drivers exceptions for Damages. Shortages and Overages.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Coordinated meetings, conferences and travel arrangements for staff members.
Executive Administrative Assistant
United Stationers Supply
Elmwood, LA
07.2002 - 01.2015
- Manage office paperwork.
- Process financial documents, contracts, expense reports and invoices.
- Prepared packages for shipment by generating packing slips and setting upcourier deliveries.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organization demands.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Prepared monthly financial statements according to established deadlines.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
Education
High School Diploma -
Marion Abramson High School
New Orleans, LASome College (No Degree) - Business Administration
Delgado Community College
New Orleans, LASkills
- Expert in Microsoft Word, Excel, Outlook, Spreadsheets and PowerPoint
- Excellent Organization and Customer Service skills
- Strong written and verbal communication skills
- Problem solving skills
- Professional Telephone Skills
- Data Entry Skills
- Ability to multitask efficiently
- Typing 50wpm
Timeline
Dispatch Coordinator
AAA Cooper Transportation
10.2024 - Current
Customer Account Specialist
Survival Systems International
09.2021 - 09.2024
Office Administrator II
Southeastern Freight Lines
02.2015 - 07.2021
Executive Administrative Assistant
United Stationers Supply
07.2002 - 01.2015
High School Diploma -
Marion Abramson High School
Some College (No Degree) - Business Administration
Delgado Community College