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LAKITA SOWELL
General Manager
South Daytona
Summary
Dynamic and organized sales administrative assistant with extensive experience in food service management and customer relations. Proven ability to enhance team performance through effective planning, problem-solving, and communication. Skilled in managing operations, overseeing training, and implementing policies to foster collaboration and improve service delivery in a hospitality environment.
Overview
1
1
year of post-secondary education
32
32
years of professional experience
Work History
Unit Manager
Waffle House
Daytona Beach
11.2015 - Current
- Maximized team performance by training new employees on guest expectations and operational protocols.
- Assigned tasks and oversaw employees to ensure adherence to quality control guidelines.
- Championed guest satisfaction by delivering exceptional dining experiences.
- Conducted daily and weekly meetings to enhance team communication and operational efficiency.
- Managed accounts payable, accounts receivable, and payroll.
Medical Assistant
Dr. Kay Parveen Office
Ormond Beach
01.2012 - 01.2013
- Conducted patient interviews to gather health history and vital signs for treatment planning.
- Strengthened patient care by addressing individual needs and concerns for smoother operations.
- Improved patient care quality through effective communication and support.
General Manager
Flying J Travel Plaza
Lake Park
01.2011 - 01.2013
- Managed customer service operations to ensure satisfaction.
- Processed customer payments accurately to ensure smooth transactions.
- Resolved customer complaints and concerns promptly, escalating complex issues as needed.
- Conducted cash counts for tills to maintain accurate cash flow and prepare for daily transactions.
Certified Nursing Assistant
Suwannee Valley Nursing Center
Jasper
01.1995 - 01.1999
- Provided direct patient care, including bathing, dressing, and grooming residents.
- Coordinated and administered medications on clear schedules to improve quality of life.
- Monitored patient vital signs and reported changes to the healthcare team.
Education
Bachelors Degree - Business Supervision and Management
Daytona State College
Daytona Beach, FloridaAssociate of Applied Science - Registered Medical Assistant
Keiser University
Daytona Beach, Florida 08.2011 - 01.2012
Certificate -
Suwannee Vocational School
Live Oak, Florida 08.1995 - 01.1996
Skills
- Customer Service
- Team Management
- Food Handling Practices
- Staff Training and Supervision
- Health and Safety Compliance
- Accreditation Coordination
- Budgeting
- Planning and Coordination
- Problem Resolution
- Quality Control
- Resource Allocation
- Financial Oversight
- Records Management
Accomplishments
- Developed a reputation for excellent client service by being 100% client focus.
- Ability to build great working relationships with clients.
- Resolved customer issues as they were presented.
- Ability to maintain confidentiality.
- Ability to keep open communication with management, clients and patients.
- Medical terminology.
Timeline
Unit Manager
Waffle House
11.2015 - Current
Medical Assistant
Dr. Kay Parveen Office
01.2012 - 01.2013
Associate of Applied Science - Registered Medical Assistant
Keiser University
08.2011 - 01.2012
General Manager
Flying J Travel Plaza
01.2011 - 01.2013
Certificate -
Suwannee Vocational School
08.1995 - 01.1996
Certified Nursing Assistant
Suwannee Valley Nursing Center
01.1995 - 01.1999
Bachelors Degree - Business Supervision and Management
Daytona State College