Lakita Wofford
Alton,IL
Summary
I am seeking a mid-life career change that will allow me to utilize my training, maturity, and exceptional customer service skills, to grow a medical practice.
Overview
20
20
years of professional experience
Work History
Homemaker and Full
Alton, IL
07.2016 - Current
- Provide for the physical, social, emotional well being of family members
- Maintain a healthy household by cleaning, cooking, organizing and consistency.
Caregiver, Special Needs
William BeDell
Woodriver, IL
10.2006 - 08.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
DSP
Elara
Florrisant , MO
06.2010 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Dollar Tree
Alton, IL
03.2011 - 07.2016
- Discuss goods or services information with customers or patrons
- Respond to customer problems or complaints
- Maintain financial or account records
- Collect deposits, payments or fees
- Prepare documentation for contracts, transactions, or regulatory compliance
- Inventory merchandise
- Assist in training new employees.
Bartender
C.T.W. Lounge
Alton, IL
10.2003 - 03.2011
Education
BS - Health Information Management
Independence University
06.2021
Skills
- Health Information Management
- Compliance and Coding
- Quality & Performance Management
- Healthcare Financial Administration
- Information Systems & Security
- Healthcare Statistics
- Legal and Ethical Healthcare Practices
- Computerized Medical Administration
Timeline
Homemaker and Full
07.2016 - Current
Customer Service Representative
Dollar Tree
03.2011 - 07.2016
DSP
Elara
06.2010 - 10.2019
Caregiver, Special Needs
William BeDell
10.2006 - 08.2020
Bartender
C.T.W. Lounge
10.2003 - 03.2011
BS - Health Information Management
Independence University
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