Lakiyah Blair
Troy,AL
Summary
Dedicated customer service professional with 5+ years of experience in healthcare support, call center operations, and high volume customer environments. Proven ability to resolve complex issues, document accurately, and maintain professionalism under pressure. Experienced in healthcare benefits, medical billing terminology, and compliance standards. Seeking a full-time Customer service role where strong communication, reliability, and attention to detail add value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Luverne Health and Rehabilitation
Luverne, AL
07.2024 - 10.2025
- Provided direct patient care to 4-5 patients a day and documentation
- Communicated effectively with healthcare staff and families
- Maintained confidentiality and compliance standards
Shift Supervisor
Wendys Fast Food
Troy,AL
12.2022 - 07.2024
- Supervised team of 5-6 individuals to ensure adherence to food safety and cleanliness standards.
- Trained new employees on operational procedures and customer service protocols.
- Managed shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
Woodland Residential Services
Caregiver
Woodland, CA
09.2022 - 12.2022
- I Collaborated with healthcare professionals to coordinate comprehensive care plans.
- Documented client progress and reported changes to families and medical staff.
- Fostered a supportive environment that encouraged independence among clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted 3-4 Patients daily
CSR
Wells Fargo Unemployement Department
Sacramento, CA
05.2021 - 03.2022
- Resolved customer inquiries with accuracy and efficiency, enhancing overall satisfaction.
- Utilized CRM systems to track and manage customer interactions, ensuring timely follow-ups.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Over 50-100 Inbound calls a day
CSR Healthcare REMOTE
Faneuil Inc.
Sacramento, CA
07.2020 - 05.2021
- Managed high-volume call queues while maintaining quality assurance standards in service delivery.
- Documented service interactions in CRM system, 2 screens ensuring accurate record-keeping and follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Medical Billing And Coding
Jes Healthcare Services
Montgomery, AL02-2024
High School Diploma -
Inderkum High School
Sacramento, CA05-2010
Skills
- Patient Check-in & Registration
- Demographic Data Collection
- Insurance verification & Eligibility
- Appointment Scheduling & Coordination
- Patient intake and forms processing
- HIPAA COmpliance and Confidentiality
- Medical Terminology
- Medical billing and Coding Knowledge
- Microsoft Office
- Multi-System Navigation
Certification
Completed Medical billing & Coding
Timeline
Nursing Assistant
Luverne Health and Rehabilitation
07.2024 - 10.2025
Shift Supervisor
Wendys Fast Food
12.2022 - 07.2024
Woodland Residential Services
Caregiver
09.2022 - 12.2022
CSR
Wells Fargo Unemployement Department
05.2021 - 03.2022
CSR Healthcare REMOTE
Faneuil Inc.
07.2020 - 05.2021
No Degree - Medical Billing And Coding
Jes Healthcare Services
High School Diploma -
Inderkum High School