Lakjaira Mullins
Moreno Valley,CA
Summary
Senior Receptionist with a solid background in administrative support and customer service excellence. Recognized for maintaining a positive company reputation through proactive customer engagement. Strong skills in planning, problem-solving, and communication drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Elderly Caregiver
In-Home Support Service
01.2024 - Current
- Provided compassionate care to elderly clients, ensuring safety and comfort during daily activities.
- Assisted clients with personal hygiene, dressing, and mobility to promote independence and dignity.
- Administered medications and monitored health conditions to ensure adherence to care plans.
- Communicated effectively with family members regarding client needs and progress updates.
Senior Receptionist
CSL Plasma
02.2021 - 2023
- Greeted customers and gathered information regarding visits to direct them appropriately.
- Maintained client records and confirmed appointments for streamlined operations.
- Assisted in resolving customer issues, escalating complex concerns to management when necessary.
- Facilitated open communication by collecting and distributing messages among staff members.
- Provided clerical support to teammates, boosting overall workflow efficiency.
- Answered general inquiries from clients while ensuring effective problem resolution.
- Supervised front desk operations, ensuring compliance with CSL Plasma protocols and procedures.
Education
Riverside City College
Riverside, CA03.2022
Skills
- Technical skills in computing
- Database entry and management
- Client service orientation
- Training program development
- Effective communication skills
- Collaborative teamwork
- Leadership and mentoring
Timeline
Elderly Caregiver
In-Home Support Service
01.2024 - Current
Senior Receptionist
CSL Plasma
02.2021 - 2023
Riverside City College
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