Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Sarai Garcia

San Antonio

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

XFINITY Store by Comcast
Muskegon
11.2023 - 01.2024
  • Created welcoming atmosphere by greeting customers promptly.
  • Cultivated strong customer relationships to enhance loyalty.
  • Achieved sales goals through targeted engagement strategies.
  • Executed credit checks to determine customer eligibility efficiently.
  • Utilized CSG system for streamlined transaction processing.
  • Developed tailored sales techniques to effectively sell and upsell services.
  • Negotiated pricing contracts with customers to optimize profit margins.

Retention Sales Representative

Spectrum
Grand Rapids
08.2022 - 05.2023
  • Handled inbound sales calls for English and Spanish customers, consistently meeting sales metrics.
  • Tracked sales calls using Agent OS and CSG systems for performance analysis.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Identified opportunities for cross-selling additional products and services.
  • Analyzed market trends to identify potential sales opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Inbound Sales Representative

Spectrum
San Antonio
04.2022 - 07.2022
  • Managed phone calls to address customer inquiries and concerns.
    Achieved monthly goals through effective performance tracking.
    Cultivated strong customer relationships to enhance loyalty.
    Utilized Agent OS and CSG systems for efficient operations.
  • Cross-sold additional products and services to purchasing customers.
  • Monitored competitor activities to stay ahead of competition in the market.
  • Identified customer needs and recommended products accordingly.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Sales Representative

Sprint
San Antonio
02.2020 - 06.2020
  • Sanitized phones and store area to maintain hygiene standards.
  • Executed phone sales, achieving monthly targets.
  • Conducted credit checks to facilitate customer transactions.
  • Managed cash handling processes ensuring accuracy and security.
  • Promoted products on social media to increase visibility and reach.
  • Provided bilingual support, enhancing customer communication and service.
  • Served as only bilingual representative in store, addressing diverse customer needs.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Negotiated deals and handled complaints or objections.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Care Provider

Girling Health Care
San Antonio
05.2018 - 02.2019
  • Ensured patients received proper nutrition through meal preparation.
    Diligently cleaned household areas to maintain optimal hygiene standards.
    Provided reliable transportation for patients to medical appointments.
    Supported patients with everyday tasks to improve overall quality of life.
  • Supported bathing, dressing and personal care needs.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Administered medications according to instructions from the client's physician.

Loan Officer

Oportun
San Antonio
07.2017 - 02.2018
  • Conducted credit checks to evaluate customer eligibility for financial products.
  • Processed payments efficiently to ensure accurate financial records.
  • Managed cash handling procedures to maintain security and accountability.
  • Executed closing transactions to finalize customer agreements effectively.
  • Cultivated strong customer relationships through consistent communication and support.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Attended periodic training sessions related to consumer lending operations.
  • Tracked and managed new leads and followed up on referral business.

Education

Diploma -

San Antonio Leadership Academy
San Antonio, TX

Skills

  • Client support and service
  • Financial services expertise
  • Bilingual proficiency
  • Loan processing and underwriting
  • Sales experience in inside sales
  • Effective communication skills
  • Technical skills in computing
  • Microsoft Office suite knowledge
  • Cash management and typing speed
  • Hospitality management skills
  • Creative writing abilities
  • Cross-selling techniques
  • Negotiation skills
  • Performance tracking
  • Time management
  • Customer retention
  • Objection handling
  • Active listening

Certification

Driver's License

Languages

Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Representative

XFINITY Store by Comcast
11.2023 - 01.2024

Retention Sales Representative

Spectrum
08.2022 - 05.2023

Inbound Sales Representative

Spectrum
04.2022 - 07.2022

Sales Representative

Sprint
02.2020 - 06.2020

Care Provider

Girling Health Care
05.2018 - 02.2019

Loan Officer

Oportun
07.2017 - 02.2018

Diploma -

San Antonio Leadership Academy

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