Fahim Kargar
Toronto, ON
Summary
Client-focused banking and customer service professional with experience in financial advising, client relationship management, and customer support. Skilled in understanding client needs, providing personalized solutions, building trusted relationships, and delivering exceptional service. Experienced in banking operations, financial products, digital banking support, transaction accuracy, documentation, and confidential information management. Strong communicator with the ability to support diverse clients, solve problems, adapt to change, and work effectively in fast-paced environments. Multilingual professional fluent in English, Farsi, Pashto, Turkish, Uzbek, and Turkmen, with a strong commitment to integrity, respect, teamwork, and client success.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Sales Representative
Harroz Express
Toronto. ON
02.2026 - Current
- Developed and maintained strong client relationships to drive repeat business.
- Conducted market research to identify potential clients and emerging trends.
- Collaborated with team members to develop effective sales strategies.
- Delivered product presentations that effectively communicated value propositions.
Client Support Volunteer
ANSS Foundation
11.2022 - Current
- Provided client support by understanding needs and connecting individuals with appropriate resources.
- Maintained accurate records and handled confidential information professionally.
- Communicated effectively with clients, team members, and stakeholders.
- Supported administrative processes and service improvements.
Cashier / Customer Service Associate
Tim Hortons
Ontario
11.2022 - 12.2023
- Delivered professional and friendly customer service in a high-volume environment.
- Built positive customer relationships through empathy, active listening, and effective communication.
- Processed cash, debit, and credit transactions accurately.
- Responded promptly to customer questions and resolved concerns professionally.
- Used digital payment systems and POS technology efficiently.
- Managed multiple priorities while maintaining service quality and teamwork.
Administrative Support Volunteer
The Salvation Army
Ontario
02.2023 - 07.2023
- Assisted clients with inquiries and provided respectful customer service.
- Supported documentation, records management, and office operations.
- Worked collaboratively with staff to improve service delivery.
Financial Advisor
Afghan United Bank
Afghanistan
03.2020 - 08.2021
- Built and maintained strong relationships with banking clients by understanding their financial needs and goals.
- Provided personalized financial guidance and recommended suitable banking products and services.
- Assisted clients with account services, transactions, digital banking solutions, and general inquiries.
- Conducted client interviews to identify needs and provide effective financial solutions.
- Educated clients on banking services and technology to improve their banking experience.
- Maintained accurate documentation, protected confidential information, and followed banking procedures.
- Collaborated with colleagues to achieve service objectives and improve client satisfaction.
Administrative Assistant to Member of Parliament
Parliament of Afghanistan
07.2018 - 03.2020
- Managed communications with stakeholders and provided accurate information and support.
- Prepared reports, correspondence, and confidential documentation.
- Coordinated multiple priorities while meeting deadlines.
- Built professional relationships through effective communication and teamwork.
Education
Certificate - Public Administration
York University
01.2026
Diploma - Logistics and Supply Chain Management
Canadian College of Business & Technology
01.2025
English for Academic Purposes
Seneca College
01.2025
Master - Public Administration and Policy
SWISS UMEF University
Kabul, Afghanistan01.2014
Bachelor - Law and Political Science
Balkh University
Afghanistan01.2005
Skills
- Client Relationship Management
- Customer Service Excellence & Client Engagement
- Financial Services & Banking Support
- Customer Needs Assessment
- Client Interviews (Phone and In-Person)
- Financial Product & Service Recommendations
- Digital Banking & Technology Support
- Cash Handling & Transaction Accuracy
- Problem Solving & Decision Making
- Strong Verbal and Written Communication
- Prompt Customer Response & Issue Resolution
- Team Collaboration & Initiative
- Adaptability to Change
- Sales Support & Goal Achievement
- Confidential Information Management
- Documentation & Record Management
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
LANGUAGES
English
Farsi (Dari)
Pashto
Turkish
Uzbek
Turkmen
ADDITIONAL INFORMATION
- Strong interpersonal and customer service skills - Demonstrates integrity, respect, and accountability - Flexible and willing to work additional hours when required - Experienced working with diverse clients and multicultural communities
Timeline
Sales Representative
Harroz Express
02.2026 - Current
Administrative Support Volunteer
The Salvation Army
02.2023 - 07.2023
Client Support Volunteer
ANSS Foundation
11.2022 - Current
Cashier / Customer Service Associate
Tim Hortons
11.2022 - 12.2023
Financial Advisor
Afghan United Bank
03.2020 - 08.2021
Administrative Assistant to Member of Parliament
Parliament of Afghanistan
07.2018 - 03.2020
Diploma - Logistics and Supply Chain Management
Canadian College of Business & Technology
English for Academic Purposes
Seneca College
Master - Public Administration and Policy
SWISS UMEF University
Bachelor - Law and Political Science
Balkh University
Certificate - Public Administration
York University