Lisa Carrington
Seffner,FL
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
11
11
years of professional experience
Work History
Sales Representative
Charter Communications, Spectrum
07.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Sales Account Executive
Acceptance Insurance
10.2023 - 07.2024
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Exceeded sales targets consistently through strategic planning and execution.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
Client Services Consultant
MetLife
04.2022 - 08.2023
- Implemented effective strategies for client retention, reducing churn rate significantly.
- Provided customers with information about company offerings and answered questions about features, costs, and delivery.
- Presented comprehensive data analysis reports to clients, empowering them with actionable insights for business improvement.
- Coordinated cross-functional teams to deliver projects on time and within budget, resulting in satisfied clients.
- Facilitated regular performance reviews with each assigned account holder, identifying strengths and opportunities for growth, closely collaborating with them to optimize results.
Licensed Customer Account Specialist
Progressive Insurance Company
12.2018 - 04.2022
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 20 clients daily to understand needs and explain product value.
Senior Benefits Administrator
Metlife
02.2018 - 09.2018
- Addressed escalated concerns from employees regarding benefit claims disputes or denials, working directly with carriers to achieve timely resolutions.
- Coordinated employee training sessions on benefits programs and offerings, fostering a deeper understanding of available options and promoting informed decision-making during open enrollment periods.
- Assisted employees with benefits inquiries, providing accurate information and guidance on plan provisions and claim procedures.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Licensed Insurance Account Manager
New York Life Insurance Company
04.2015 - 02.2018
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Licensed Account Manager
Health Plan One
06.2014 - 04.2015
- Recognized for consistently exceeding sales targets while maintaining high levels of client satisfaction.
- Identified potential sales opportunities through analysis of market trends and client feedback.
- Identified cross-selling opportunities within existing client base by reviewing plan usage data and identifying areas where additional coverage may be beneficial.
- Collaborated with marketing team to create targeted promotional materials that effectively communicated plan benefits to prospective clients.
- Maintained detailed records of client communications, sales activities, and progress toward goals for regular reporting to management.
Skills
- Objection handling
- Client Segmentation
- Strategic Prospecting
- Closing Techniques
- Upselling strategies
- Teamwork and Collaboration
- Relationship Building
- Sales initiatives
- Customer care
- Sales Forecasting
- Goal-Oriented
- Client acquisition
- Territory Management
- Client Relationship Management
- Sales pitching
Timeline
Sales Representative
Charter Communications, Spectrum
07.2024 - Current
Sales Account Executive
Acceptance Insurance
10.2023 - 07.2024
Client Services Consultant
MetLife
04.2022 - 08.2023
Licensed Customer Account Specialist
Progressive Insurance Company
12.2018 - 04.2022
Senior Benefits Administrator
Metlife
02.2018 - 09.2018
Licensed Insurance Account Manager
New York Life Insurance Company
04.2015 - 02.2018
Licensed Account Manager
Health Plan One
06.2014 - 04.2015
Business Administration And Human Resources
DeVry University
Education
Business Administration And Human Resources
DeVry University
06-2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
- 2021, Customer Service Excellence, Progressive Insurance
- 2020, Top Sales Performer, Progressive Insurance
Awards
- 2021, Customer Service Excellence, Progressive Insurance
- 2020, Top Sales Performer, Progressive Insurance
Licenses
- Florida 215 Life, Health & Variable Annuities
- Florida 2044 Property & Casualty Personal Lines
- Florida 220 Property & Casualty General & Commercial Lines
- Florida 620 All Lines Adjuster
All Licenses are current
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