Kena Mathis
Fayetteville,NC
Summary
Dedicated professional with expertise in customer service, sales, and management, seeking opportunities within a reputable organization.
Overview
24
24
years of professional experience
Work History
Sales Representative
ATLANTIC DOMINION DISTRIBUTORS
06.2022 - 09.2025
- Maintain a sales route of 45 customers in the NC and SC areas.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Increase repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participate in trade shows and conferences to network and generate leads.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Inform customers of promotions to increase sales productivity and volume.
Manager OJE
McDonald's Restaurant
06.2022 - Current
- Directed team members throughout high-traffic swing shifts to maintain efficient workflow.
- Handled customer complaints swiftly to improve guest satisfaction experience.
- Executed health and safety regulations to ensure a safe workplace.
- Directed teams' efforts to uphold high levels of quality and performance.
- Analyzed activities to uncover potential improvements in operations and workflow.
- Allocated responsibilities to staff members to optimize operational effectiveness.
- Managed emergency situations with rapid response and decisive action.
- Recognized key areas for optimization.
- Monitored compliance with all safety protocols among staff
- Enhanced customer service experience by providing assistance in issue resolution.
- Partnered closely with team members to ensure provision of exceptional service for customers.
Customer Service/Office/Warehouse
ATLANTIC DOMINION DISTRIBUTORS
04.2002 - 06.2022
- Guided customers in navigating product ordering inquiries and resolving delivery challenges.
- Mastered popular item descriptions and codes to effectively address customer and internal inquiries
- Tracked customer orders daily.
- Developed information packets for sales meetings, including designs for new item presentations for product promotions using Adobe, Microsoft Word, PowerPoint, and Excel.
- Compiled sales and velocity reports for management, vendors, and customers.
- Managed accounts payable processes to ensure timely vendor payments. Oversaw accounts receivable functions to maintain positive cash flow. Reconciled financial discrepancies between accounts payable and receivable records. Streamlined invoice processing to improve efficiency and accuracy. Conducted regular audits of accounts to enhance compliance and reporting precision. Collaborated with finance teams to align on budgeting and forecasting needs. Implemented best practices for managing credit and collections effectively. Trained staff on policies related to accounts payable and receivable.
Education
High School Diploma - General Studies
10.1989
Skills
client engagement
- Customer service
- Verbal and written communication
- Customer relationship management (CRM)
- Inventory management
- Team leadership
Effective communication skills
Sales skill set
client relationship management
Client servicing
Experience enhancement
Field sales strategy
Attention to detail
Product understanding
staff management
References
Mark Hines, Branch Manager, Rocky Mount, NC, 252-904-1950
Al Serff, Sales Representative, Efland, NC, 919-260-5790
Stan Overman, Sales Representative, Rocky Mount, NC, 252-373-8697
Timeline
Sales Representative - ATLANTIC DOMINION DISTRIBUTORS
06.2022 - 09.2025
Manager OJE - McDonald's Restaurant
06.2022 - Current
Customer Service/Office/Warehouse - ATLANTIC DOMINION DISTRIBUTORS
04.2002 - 06.2022
Florida State College - High School Diploma, General Studies