Lakoa Johnson
Newark,DE
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Keystone Human Services
Newark , DE
12.2022 - Current
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Provided guidance and support to ensure safety of individuals served.
Direct Support Professional
St Johns Community Services
Newark, DE
12.2019 - Current
- Ensures safe and timely transportation to various appointments, prioritizing individual care and well-being
- Prepares nutritious meals in adherence to dietary guidelines and personal preferences, promoting optimal health
- Assists with a range of domestic tasks, from laundry and home cleaning to financial management, supporting overall independence and quality of life.
Direct Support Professional/ House Manager
Connections
Wilmington, DE
03.2019 - 06.2021
- Offer comprehensive support to individuals experiencing mental health conditions, including coordination of medical appointments and assistance with medication administration.
- Ensure a comfortable living environment for clients through the preparation of nutritious meals and maintaining the cleanliness of their living spaces.
Direct Support Professional
Easter Seals
New Castle, DE
05.2018 - 02.2019
- Administered all-encompassing care duties, which encompassed assistance with personal hygiene and enabling necessary mobility transfers
- Upheld precise patient documentation, while also rendering companion care services to enhance patient comfort and overall well-being.
Customer Service Representative
Comcast
Newark , DE
12.2010 - 12.2018
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
Retail Sales Associate
Verizon Wireless
Wilmington, DE
11.2006 - 05.2010
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Kept informed about new products arriving at the store on a regular basis.
CNA
Sunrise Assisted Living
Wilmington, DE
06.2006 - 08.2007
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Transported residents within the facility as needed.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Resident Aide
Delaware Home and Hospital For The Chronically Ill
Smyrna, DE
01.1999 - 05.2006
- Provided support to residents in the form of companionship, conversation, and emotional support.
- Assisted residents with activities of daily living, such as bathing and dressing.
- Assisted with meal preparation and feeding of residents as necessary.
- Participated in recreational activities with residents to promote socialization and a positive environment.
- Provided personal laundry services for those unable to do so independently.
Education
General Studies -
Smyrna High School
Smyrna, DE05-2003
Skills
- CNA
- Home Health
- Personal Care
- Driving
- Tractor-Trailer CLASS a CDL (Less Than 1 Year)
- Commercial Driving
- Medication Administration
- Behavioral Management
- Time Management
- Problem-Solving Abilities
- Communication Skills
- Patient Care
Certification
- COMMERCIAL DRIVING PERMIT
- CPR/First Aid
- LLAM
- MANDT
Timeline
Direct Support Professional
Keystone Human Services
12.2022 - Current
Direct Support Professional
St Johns Community Services
12.2019 - Current
Direct Support Professional/ House Manager
Connections
03.2019 - 06.2021
Direct Support Professional
Easter Seals
05.2018 - 02.2019
Customer Service Representative
Comcast
12.2010 - 12.2018
Retail Sales Associate
Verizon Wireless
11.2006 - 05.2010
CNA
Sunrise Assisted Living
06.2006 - 08.2007
Resident Aide
Delaware Home and Hospital For The Chronically Ill
01.1999 - 05.2006
General Studies -
Smyrna High School
- COMMERCIAL DRIVING PERMIT
- CPR/First Aid
- LLAM
- MANDT
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