Lakona Rodrigues
MXS Support Specialist
Kane’ohe,HI
Summary
Hardworking employee who is enthusiastic and wants to apply these skills in a new work environment. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, problem-solving abilities and exceptional customer service.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
MX Service Support Specialist
HawaiiUSA Federal Credit Union
Honolulu, Hawaii
10.2023 - Current
- Maintained detailed records of customer interactions and resolutions, utilizing data to identify trends and areas for improvement in the support process.
- Implemented proactive support strategies to minimize customer downtime due to technical issues.
- Monitored daily operations to ensure compliance with company standards and guidelines for efficient service delivery.
Service Specialist
Target Windward Mall
Kaneohe, Hawaii
06.2023 - Current
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs.
- Demonstrated flexibility in adapting to various roles within Target when needed, including assisting with guest services, cashiering, or administrative duties.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Universal Associate
HawaiiUSA Federal Credit Union
Kaneohe, Hawaii
8 2021 - 10.2023
- Processed customer transactions promptly, minimizing wait times, with excellent customer service.
- Ensuring compliance with banking regulations.
- Developing strategies to improve the bank's performance.
- Overseeing daily operations.
Gym Attendant
City & County of Honolulu
Kaneohe, Hawaii
07.2018 - 07.2023
- Providing exceptional customer service
- Overseeing daily operations
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
Education
AA - Liberal Arts
Windward Community College
Kane’ohe, HI 08.2018 - 06.2021
Skills
Customer Service
Money Handling
Problem Solving
Communication
Dependable
Teamwork and Collaboration
References
Available upon request.
Timeline
MX Service Support Specialist
HawaiiUSA Federal Credit Union
10.2023 - Current
Service Specialist
Target Windward Mall
06.2023 - Current
AA - Liberal Arts
Windward Community College
08.2018 - 06.2021
Gym Attendant
City & County of Honolulu
07.2018 - 07.2023
Universal Associate
HawaiiUSA Federal Credit Union
8 2021 - 10.2023
Similar Profiles
Monique WallMonique Wall
Business Development Manager at HawaiiUSA Federal Credit UnionBusiness Development Manager at HawaiiUSA Federal Credit Union
Cortney Kahalewai-PedroCortney Kahalewai-Pedro
Member Service Representative at HawaiiUSA Federal Credit UnionMember Service Representative at HawaiiUSA Federal Credit Union
BRANDY OKIBRANDY OKI
Chief Administrative Officer at HAWAIIUSA FEDERAL CREDIT UNIONChief Administrative Officer at HAWAIIUSA FEDERAL CREDIT UNION
Marni RiversMarni Rivers
Customer Service Specialist (Level 3)/IT Support Specialist at AflacCustomer Service Specialist (Level 3)/IT Support Specialist at Aflac
Heber Ernesto Quiroz LizarragaHeber Ernesto Quiroz Lizarraga
Customer Service Representative & Tech Support Specialist at RackspaceCustomer Service Representative & Tech Support Specialist at Rackspace