La’Kresha Davis-Lambert
Pinson,AL
Summary
Proven track record in delivering exceptional customer service and maintaining high standards of mail integrity at the United States Postal Service. Skilled in route navigation and adept at managing time efficiently. Excelled in resolving customer disputes, enhancing loyalty and operational efficiency. Demonstrates keen attention to detail and superior communication abilities.
Overview
13
13
years of professional experience
Work History
Mail Carrier
United States Postal Service
01.2013 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Cahaba Government Benefit Administrators LLC
08.2011 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Medical Administration/Medical Assisting
Fortis Institute
Birmingham, AL01.2013
Skills
Excellent Customer Service Skills
Timeline
Mail Carrier
United States Postal Service
01.2013 - Current
Customer Service Representative
Cahaba Government Benefit Administrators LLC
08.2011 - 09.2012
Diploma - Medical Administration/Medical Assisting
Fortis Institute
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