Lakshitha Selvam
Cary,NC
Summary
Versatile professional with experience at UNCG 6-Tech, focused on improving service efficiency and addressing technical issues. Strong analytical abilities and a collaborative approach to enhancing customer satisfaction. Skilled in MS Office and dedicated to ongoing learning and cultural awareness. Adept at working in fast-paced environments, managing multiple priorities while maintaining attention to detail. Proven ability to communicate effectively with diverse teams and clients to ensure smooth operations and solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Problem Solving Analyst
UNCG 6-Tech
CARY, North Carolina
12.2023 - 01.2025
- Managed and prioritized incoming service requests through the ticketing system, ensuring timely responses and resolution of issues.
- Documented and tracked resolutions for each service request in ServiceNow, maintaining accurate records for future reference, and troubleshooting.
- Collaborated with cross-functional teams to resolve complex technical issues, and escalated when necessary to ensure client satisfaction.
- Troubleshot and provided remote support for technical issues, including software installations, updates, and general troubleshooting.
- Educated users on IT best practices to enhance their security awareness, including tips for managing passwords, using encryption, and understanding phishing attempts.
- Maintained a high level of customer satisfaction through effective communication and providing clear instructions on resolving issues.
- Contributed to the development of knowledge base articles to help users solve common problems independently.
Sterile Processing Technician
Sterile Processing | Health Science | WakeMed Hospitals
01.2022 - 07.2022
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
Teacher Assistant
Primrose School
10.2020 - 12.2021
- I earned $ 13/hour.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in implementation of new learning tools, systems and materials.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Student Intern
Wake Forest University Online
01.2008 - 12.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Volunteer Services, •Library
Gardner | SV Temple
04.2020 - 09.2020
- Temple is a holy place where most of the Indian Diaspora people go to and I have volunteered over more than 150 hours over there during the covid-19 time to reduce their temple expenses like Planting more than 10 to 11 beds of flowers and taking care of them
- For over 5 months and due to that temple did not need to buy flowers outside., My job was to arrange the books according to order and send emails to students or parents who have their books overdue
- Key Club
- I volunteered Inside my school for over 35 hrs to help my teacher’s by grading papers, cleaning the classroom and helping with cleaning the school.
Education
Bachelor of Science - Computer Science And Programming
University of North Carolina At Greensboro
05.2027
High School Diploma -
Athens Drive Magnet High School
Raleigh, NC06-2023
Skills
- First Aid/CPR
- Teambuilding
- Flexible and Adaptable
- Analytical and Critical Thinking
- Cultural Awareness
- MS Office
Certification
- ServSafe Food Handler Training - Issued Nov 2022
- STOP the Bleed Training - Issued Nov 2021
- Pediatric First Aid Training - Issued june 2022
Languages
English
Full Professional
Tamil
Native/ Bilingual
Hindi
Limited
Kannada
Limited
Accomplishments
- Mayor's Award
Affiliations
- Badminton Club UNCG - President
- Jalwa Dance Club UNCG - Social Media Manager
- Triple Thread UNCG - Treasurer
Timeline
Student Problem Solving Analyst
UNCG 6-Tech
12.2023 - 01.2025
Sterile Processing Technician
Sterile Processing | Health Science | WakeMed Hospitals
01.2022 - 07.2022
Teacher Assistant
Primrose School
10.2020 - 12.2021
Volunteer Services, •Library
Gardner | SV Temple
04.2020 - 09.2020
Student Intern
Wake Forest University Online
01.2008 - 12.2020
Bachelor of Science - Computer Science And Programming
University of North Carolina At Greensboro
High School Diploma -
Athens Drive Magnet High School
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