Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakshmi Chilukuri

Gilbert,AZ

Summary

Amiable Software Development Manager with over 20+ years leading creation of exemplary products by fostering enthusiastic and cohesive teams. Practiced at inspiring efforts that exceed corporate guidelines. Maintains strict adherence to prescribed development milestones and quality assurance levels. Expert at leveraging diverse teams to produce revolutionary and successful products.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Software Development Manager

General Motors
06.2021 - Current
  • Leading two software development teams using Agile to introduce new or enhance existing features to attract new business and provide world class customer experience with GM products and services for customers and dealers.
  • Managed IT software application development team to introduce new or enhance existing features to attract new business and customers for life in customer and Dealer Management space.
  • Recruit/mentor/coach team members with their career development aspirations
  • Set goals and provided timely performance feedback to be more effective and productive.
  • Encouraged team members to embrace change and support lean agile mindset.
  • Detail oriented, strong communicator with great interpersonal skills and ability to motivate team to deliver 3 projects simultaneously on time within budget.
  • Established strong, positive relationships with internal business stakeholders, and ability to map business processes to technology solutions.
  • Led team of 19 developers in analysis and rebuild of software from beginning design through completion.
  • Documented technical workflows and knowledge to educate newly hired employees.

GLOBAL Operations Manager

09.2012 - 05.2021
  • Collaborated with over 30 team members to restore services to minimize business disruption during major incidents.
  • Oversew planning and execution of operational processes and meet application operations priorities and metrics.
  • Coordinated infrastructure, innovation, and security changes to protect production systems and reduce application availability and introduce new functionality to business.
  • Motivated and educate team to develop and use standardized operational tools and methods.
  • Supported and respond to PII CSA and SOX audits and comply with established controls and remediate control deficiencies with urgency.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

GLOBAL SUSTAIN LEADER

Hewlett Packard
05.2008 - 08.2012
  • Led matrix team of 100+ resources across Argentina, Brazil, China, and India to provide production support for 135+ global and local systems using COBOL, PL1, Java, J2EE, Oracle, SQL, PeopleSoft & BI with Linux, and Windows &UNIX to various General Motors’ business services applications
  • Managed $24M revenue and associated expenses
  • Ensured network, system and data availability and integrity through preventative maintenance and end of serviceable level (EOSL) upgrades
  • Scheduled, planned, and performed annual live disaster recovery drills to ensure data/applications could be recovered in case of a disaster
  • Led team to resolve system outages quickly to minimize business impact and find the true root cause to prevent recurring incidents
  • As Production Environment Manager (PEM), ran the incidents by working with HP engineering /teams (network, database, storage & middleware) and vendors like EMC, Oracle, and Microsoft to restore service
  • Took the incidents through problem management to find root cause and identified appropriate action items to detect and prevent future incidents
  • Supported contract negotiation team to renew over $100M contract for another five years.

Team Leader

Electronic Data Systems
03.1988 - 04.2008
  • Spearheaded GM companywide Performance Review Program for 10,000+ users, ensuring seamless deployment and provided daily completion metrics to GM senior leaders.
  • Supported both internal and external audits for SOX (Sarbanes Oxley) applications and mitigated control deficiencies.
  • Worked with 3rd party vendors to comply with GM Information Security policies and procedures.
  • Collaborated with Client Delivery Executive (CDE) and Sales team to pursue new business opportunities (Common Price labels or Window stickers) and present proposals to customers.
  • Planned and coordinated multi-vendor, multi-technological applications with teams based globally to conduct incumbent interviews to analyze applications sustainability and facilitated knowledge transfer sessions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Devised and implemented processes and procedures to streamline operations.

Education

Bachelor of Science - Management Information Systems

Governor State University
University Hills, IL
05.1987

Skills

  • Program Management
  • Strategic Planning & Execution
  • Team Building, Mentoring & Resource Management
  • IT Service Management (Change, Incident, Problem)
  • Controls and Compliance
  • Vendor Management
  • Agile Methodologies
  • Test Engineering

Certification

Project Management Professional (PMP) from Project Management Institute

2003 ITIL foundations certified, 2004

Agile Practitioner 2022 & Scrum Leader

Timeline

Software Development Manager

General Motors
06.2021 - Current

GLOBAL Operations Manager

09.2012 - 05.2021

GLOBAL SUSTAIN LEADER

Hewlett Packard
05.2008 - 08.2012

Team Leader

Electronic Data Systems
03.1988 - 04.2008

Bachelor of Science - Management Information Systems

Governor State University

Similar Profiles

CREATE PROFILE
Lakshmi Chilukuri