Lakshmi Lalitha Inturi
Hattiesburg,MS
Summary
Results-driven Business Analyst with extensive experience in healthcare testing, specializing in claims, enrollment, and payment processes. Skilled at bridging business needs with technical solutions, ensuring compliance with industry standards, and enhancing operational efficiency through data-driven analysis and effective stakeholder collaboration. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Business Analyst
Sentara
02.2024 - Current
- Analyzed and documented business requirements and translating them into technical specifications
- Worked closely with engineering/development teams, and stakeholders to ensure requirements are met
- Conducted comprehensive testing (manual and automated) of QNXT, particularly in claims processing, Medicaid, and Medicare ensuring the compliance with HIPPA, ACA, HITECH
- Supported project management, contract monitoring, and program support with multiple vendors
- Participated in requirement gathering activities and JAD sessions to capture detailed business needs, translating them into clear, actionable technical specifications
- Facilitated Joint Application Development (JAD) sessions with cross-functional teams, including business stakeholders and technical teams, to gather comprehensive requirements for the claims module
- Created detailed project documentation and business requirement documents using Microsoft Word to support technical and non-technical stakeholders
- Designed and delivered executive presentations using PowerPoint, featuring engaging visuals and structured content to communicate project updates, findings, and strategic plans effectively
- Acted as a liaison between healthcare stakeholders and IT teams, facilitating communication to address system enhancement needs related to claims processing, enrollment accuracy, and payment reconciliation
- Created and maintained functional requirement documentation and process flow diagrams to guide teams through the SDLC, promoting clarity and reducing the risk of errors during implementation
- Created and ran test cases, performed system integration , regression , User Acceptance testing using tools like Jira, xRay incorporating the stakeholders feedback
- Utilized Jira and Xray for efficient test case creation, test plan management, defect tracking, and generating detailed test reports, contributing to transparent project documentation
- Performed root cause analysis of defects to identify underlying issues, facilitating targeted fixes and preventive measures to reduce future defect occurrences
- Worked with stakeholders and Developers and managed the end-to-end defect lifecycle, from detection and logging to resolution and verification, ensuring adherence to project timelines and quality standards
- Utilized Excel for data analysis and reporting, including advanced techniques such as VLOOKUP, macros, and data validation
- Used Excel, SQL and Python for data extraction, transformation, and analysis
- Used SQL to write queries for backend data validation during end-to-end testing of healthcare systems to ensure data accuracy and consistency
- Supported the development and deployment of dashboards and reports using data visualization tools like Power BI to provide insights into claims processing performance and member enrollment metrics, which improved the performance metrics by 25%
Associate Professional Technical Analyst
DXC Technology
11.2020 - 07.2022
- Drafted user stories and acceptance criteria for agile development teams, enabling iterative development and the quick adaptation of system features based on evolving business requirements
- Worked on development of workflow diagrams and process maps for healthcare enrollment and claims adjudication systems, streamlining business processes and enhancing system efficiencies
- Worked on cross-functional teams to implement data integration strategies involving EDI transactions ( 837, 835, 834) for seamless data flow between healthcare providers, payers, and third-party applications
- Analyzed complex healthcare data sets to identify trends and insights, enabling data-driven decision-making and supporting strategic initiatives in claims processing and member services
- Participated in sprint reviews and provided feedback to ensure that developed features met the agreed-upon business requirements and compliance standards within healthcare projects
- Utilized SQL to create data sets that support BI tools for generating healthcare KPIs and dashboards
- Assisted clients in troubleshooting and managing Virtual Machine environments, ensuring optimal performance and availability
- Demonstrated strong problem-solving skills in a technical support capacity, contributing to rapid issue resolution and customer satisfaction
- Provided solutions for users experiencing token-related issues, disk space limitations, and application malfunctions to maintain user productivity
Analyst
HCL Technology
08.2019 - 11.2020
- Conducted data analysis to identify trends, patterns and anomalies resulting in a 15% reduction in processing time
- Mapped and analyzed existing business processes to identify inefficiencies
- Assisted in project planning, scheduling, and tracking, facilitated meetings and workshops with stakeholders
- Analyzed complex healthcare data sets to identify trends and insights, enabling data-driven decision-making and supporting strategic initiatives in claims processing and member services
Education
Master's - computer science
University of Southern Mississippi
Hattiesburg, MS12.2023
Bachelor's - computer science & engineering
Vignan's lara institute of technology and science
05.2019
Skills
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Requirements Gathering & Documentation
- Empathy & User-Centric Approach
- BI Tools( Power BI, Tableau)
- Stakeholder management
- User acceptance testing
- Use Case Diagrams
- BPMN
- Jira
- Trello
- SQL
- UML
Timeline
Business Analyst
Sentara
02.2024 - Current
Associate Professional Technical Analyst
DXC Technology
11.2020 - 07.2022
Analyst
HCL Technology
08.2019 - 11.2020
Bachelor's - computer science & engineering
Vignan's lara institute of technology and science
Master's - computer science
University of Southern Mississippi
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