A Quality Assurance professional with over 9 years of experience, I have a proven track record in ensuring software quality and reliability. I am recognized for my leadership skills that foster team collaboration and drive exceptional results. My expertise includes test planning, test case development, execution, and defect tracking, with a strong ability to adapt to changing project needs. I am motivated and possess effective communication and problem-solving skills, along with a commitment to continuous improvement.
• Spearheaded management of Samsung Electronics America's promotional Email Campaigns in Adobe Campaign Classic platforms, ensuring flawless execution with a 0% error rate.
• Led and trained a 7-member QA team for various Samsung LOB campaigns, conducting Usability, A/B testing, POSTMAN API Testing, Automation, and Regression testing.
• Standardized bug reporting methods for improved communication between QA and development teams.
• Working closely with cross-functional teams, I played a key role in driving the success of various campaign types, including Ad hoc, Automation, APE, Reactivation and Remail campaigns.
• Furthermore, I verified gross counts, individual segments and audience report stats for accuracy, playing a pivotal role in all phases of the development cycle.
• Developed detailed test plans, test cases, and test scripts using X ray and qTest tools to ensure seamless user experience.
• Collaborated with business analysts and software architects to capture complex customer testing requirements accurately.
• Actively participating in sprint planning, story pointing to ensure clients and users a seamless experience.
• Expert in Adobe Experience Manager (AEM) 6.5, Drupal, Agile, Litmus tests, and more for QA analysis at Bounteous.
• Conducted thorough email campaign QA and utilized Adobe Campaign Management (ACM) for successful project execution.
• Managed correspondence between internal teams to organize campaigns, coupon set up and franchise requests for Domino’s Pizza Canada.
• Performed detail-oriented software testing on web and mobile applications for high profile clients including Stanford Healthcare, Walmart, Canon, Booz Allen Hamilton, BMW mini, OC Tanner, TiVo global, Vanguard and Adobe.
• Reviewed and analyzed Business Requirements to write detailed Test Plans, Test cases, and Test scripts using Test rail tool.
• Designed test cases, test conditions, and test procedures for functional, regression, and user acceptance testing.
• Lead of content migration strategy with more efficient protocols for transferring content from client’s old site to new AEM (Adobe Experience Manager) implementation.
• Conducted testing on client server applications to verify account opening, closing, and pending status in 3D Application.
• Prepared test scenarios, test cases, and test data based on business requirement documents.
• Executed functional, acceptance, and regression testing in different test environments using HP ALM/Quality Center.
• Collaborated with developers to report and track bugs for workflow applications.
• Reviewed and understood Business Requirement Documents (BRD) to prepare Test Scenarios and Test cases for CHG Healthcare's web applications.
• Conducted manual testing across various browsers and devices, including iPad, iPhone, Android, and Samsung Tablet.
• Collaborated with developers using Jira to report and track bugs, ensuring smooth communication and efficient bug resolution.
Business Tools: Adobe Experience Manager (AEM) 65, Axe dev tools for ADA testing, NVDA Screen reader, Salesforce cloud, Adobe Campaign Classic (ACC), Adobe Campaign Management (ACM), Adobe Workfront, Mailchimp, Sitecore, Drupal CMS, A/B testing, Litmus tests, Adobe Email Campaigning, Validity, Content authoring/QA, Content Management Systems, Find path, Diff checker, Email HTML QA, Content authoring, and Braze
Testing: Manual Testing, Blackbox Testing, HTML Email QA, Smoke Testing, Sanity Testing, Automation testing, Usability Testing, Cross browser testing, Accessibility testing, Salesforce Application testing, POSTMAN API testing, Email Campaign Processing, Litmus tests, A/B testing, Functional testing, End to End testing on E-Commerce applications, Front End Web application testing, Functional, Multi-Device testing, Mobile testing, Diff checker test, Find path check, Regression testing