Lakshmi Narasimhan Mohan

• Acquired expertise through extensive industry research and customer interactions to understand needs and determine business value.
• Developed and drove vision and strategy for Fintech SAAS products serving banks and credit unions, ensuring alignment with stakeholder and team objectives.
• Translated business requirements into actionable plans, fostering collaboration between Fintech and IT stakeholders.
• Defined acceptance criteria and led successful implementation of product objectives, focusing on customer satisfaction and KPI achievement.
• Utilized data-driven decision-making to allocate funds and develop OKRs, driving product success.
• Accountable for achieving Fintech agile team-level OKRs and KPIs, aligning with broader business goals.
• Acted as the "voice of the end-user," proactively seeking and incorporating customer feedback.
• Owned backlog management, prioritization, and refinement, optimizing workflow and team efficiency.
• Identified and drove continuous improvement opportunities, leading complex projects and mitigating risks.
• Ensured compliance with regulatory standards and implemented risk management protocols.
• Prioritized opportunities to optimize product performance and generate revenue.
• Built innovative integration solutions within our conversational AI platform, enhancing the organization's offerings.
• Collaborated closely with cross-functional teams including Sales, Customer Success, Marketing, Partnership, and Engineering to drive product success.
• Successfully deployed new features and offerings, ensuring seamless integration and user satisfaction.
• Led pricing strategy for integrations as a SKU, maximizing revenue potential.

• Lead a self-organizing team to deliver on product vision and strategy.

• Collaborate with business stakeholders to define product roadmap and strategy.

• Conduct market research and competitive analysis to understand customer needs.

• Recommend business solutions to meet customer needs effectively.

• Facilitate communication between technical and non-technical stakeholders.

• Ensure timely delivery of high-quality products aligned with the roadmap.

• Own and deliver critical product modules, strategizing implementation.

• Drive legacy modernization efforts.

• Gather product requirements through workshops and use case analysis.

• Prioritize and manage the product backlog based on customer and stakeholder needs.

• Establish and monitor team metrics for productivity.

• Implement industry best practices in product lifecycle, including High Availability, Security, CI/CD.

• Contribute to corporate goal development and strategic initiatives.

• Lead teams to achieve superior performance, establish processes, and track progress.

• Coach and mentor business system analysts and scrum teams.

• Develop management reports on project/product status.

• Conduct end user demos and capture customer feedback.

• Ensure scrum team performance, manage test strategy, and oversee UAT.

• Drive change and continuous improvement initiatives to enhance Scrum team productivity.
• Liaise with engineers, product managers, and support specialists to address product issues.
• Coordinate Scrum of Scrum meetings for offshore teams in India.
• Analyze data sources utilized by ETL systems for SAS score recalculation.
• Review source-to-target documents created by ETL development teams and identify any gaps.
• Prepare Use Cases, AS-IS TO-BE, and Analysis and Design documents.
• Manage configuration and defect management activities.
• Validate old and new pricing models post-development on test and UAT boxes.
• Develop and implement quality assurance policies and procedures.
• Design and execute test plans, test cases, and test scripts to ensure software quality.
• Coordinate testing efforts across multiple teams and projects.
• Review requirements and technical specifications to ensure they are testable and meet quality standards.
• Conduct functional, regression, and performance testing as needed.
• Identify and prioritize testing activities based on risk and impact analysis.
• Document and track defects, and work with development teams to resolve them.
• Provide regular status updates on testing progress and defect resolution.
• Mentor and train junior QA team members.
• Collaborate with stakeholders to ensure alignment of testing activities with business objectives.
• Stay updated on industry best practices and emerging trends in quality assurance.
• Drive continuous improvement initiatives to enhance testing processes and methodologies.