Hi, I’m
Lakshmi Priya Dhanasekharan
Assistant Manager - Cosmetics
Nanaimo,British Columbia
Summary
Well Experienced baking chef for over a decade, with specializations in Cupcakes, Fondant cakes, Pastries, Wedding cakes and Breads. Also, an independent entrepreneur currently managing a medium scale confectionery outlet. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently enrolled in Vancouver Island University for Master of Business Administration.
Overview
14
years of professional experience
Work History
London Drugs
Assistant Manager - Cosmetics
03.2023 - Current
Job overview
- Operational Care & Financial Attention: Oversaw daily tasks and carefully monitored cash transactions, aiming to meet performance standards and ensure financial correctness.
- Inventory Awareness: Regularly checked stock levels and tried to anticipate future needs, adjusting as required.
- Customer Interaction & Feedback: Listened to and assisted customers, striving to understand their preferences and enhance their experience.
- Team Support & Thoughtful Hiring: Offered guidance to team members for growth and suggested hires that might benefit the organization's goals.
- QPOS Proficiency: Familiarized and worked with QPOS systems, ensuring smooth transaction processes and enhancing the overall customer checkout experience.
H & R Block Tax Services
Customer Service Executive
02.2023 - 04.2023
Job overview
- Communication & Empathy: Skilled in sharing information and grasping customer needs, always approaching interactions with care and patience.
- Technical & Billing Proficiency: Comprehensive expertise in CRM systems and billing processes, adept at managing discrepancies and ensuring smooth financial interactions.
- Problem-Solving & Product Knowledge: Ability to swiftly identify and resolve issues, backed by a deep understanding of the company's offerings.
- Collaboration & Time Management: Efficient multitasking and team collaboration skills, ensuring prompt responses and optimal service delivery.
Frosty Fondues
Operations Head
04.2010 - 11.2022
Job overview
- Operational Excellence: Spearheaded daily activity monitoring and new hire training, driving unparalleled team performance.
- Customer Relationship Mastery: Fostered deep customer connections, resulting in enhanced trust and long-term brand loyalty.
- Innovative Process Improvement: Strategically leveraged customer feedback to pioneer process enhancements, aligning with overarching business goals.
- Strategic Market Expansion: Designed and executed forward-thinking business strategies, catalyzing revenue growth and market penetration.
- Proactive Risk Management: Collaborated intensively with internal teams, ensuring performance metrics were met and vulnerabilities mitigated.
- Dynamic Sales Coordination: Seamlessly managed sales, fostering robust partnerships with premier food aggregators such as Swiggy and Uber Eats.
Salna Multicuisine Restaurant
Head of Operations
03.2019 - 06.2022
Job overview
- Customer Engagement & Advocacy: Skillfully responded to queries through a variety of media, emphasizing the special advantages of goods and services to garner interest.
- Strategic Relationship Management: Deepened ties with both internal and external stakeholders, coupled with proactive promotion communication to amplify sales opportunities.
- Team Development and Mentorship: Contributed to the growth and development of the administrative team through guidance and focused professional development opportunities.
Education
Sathyabama University
B.Tech from Biotechnology
State Govt of India
Make-up artist, Certified by the
Vancouver Island UniversityVancouver Island, BC, Canada
MBA
09.2024
Skills
- Flexible and Adaptable
- Excellent Communication
- Planning and Coordination
- Attention to Detail
- Critical Thinking
- Self-Motivated
- Customer Relationship Management
- Retail Space Planning
- Sales and Marketing
Timeline
Assistant Manager - Cosmetics
London Drugs
03.2023 - Current
Customer Service Executive
H & R Block Tax Services
02.2023 - 04.2023
Head of Operations
Salna Multicuisine Restaurant
03.2019 - 06.2022
Operations Head
Frosty Fondues
04.2010 - 11.2022
Sathyabama University
B.Tech from Biotechnology
State Govt of India
Make-up artist, Certified by the
Vancouver Island University
MBA
Similar Profiles
Arpit Singh LallyArpit Singh Lally
Warehouse Worker at London DrugsWarehouse Worker at London Drugs
Solmaz EbrahimiSolmaz Ebrahimi
Sales Supervisor - Full Time at London DrugsSales Supervisor - Full Time at London Drugs
Maninder KaurManinder Kaur
Assistant Department Manager at London DrugsAssistant Department Manager at London Drugs
Kiarash MostafaviKiarash Mostafavi
Pharmacy Assistant at London drugsPharmacy Assistant at London drugs
Will NormanWill Norman
Community Safety Officer at City of NanaimoCommunity Safety Officer at City of Nanaimo