Lakuon Gomez
Phoenix,AZ
Summary
Customer-focused aviation and service professional with experience in safety-sensitive environments, high-volume customer support, and policy-driven operations. Known for maintaining composure, enforcing procedures with professionalism, and delivering efficient, friendly service in fast-paced settings. Strong communicator with a safety-first mindset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Sevita
09.2025 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Prepared meals and snacks and fed clients.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered support to assist with supervising special needs individuals in home.
- Kept clients engaged in social networks and communities for personal health and growth.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted with daily living activities, running errands, and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Seasonal Home-Based Senior Specialist,Guest Retail
Target
08.2024 - 12.2025
- Handled escalated guest concerns with consistent application of customer service policies.
- Communicated clearly and professionally across phone, chat, email, and written channels.
- Applied company guidelines to resolve issues efficiently while maintaining positive guest experiences.
- Demonstrated accountability, professionalism, and discretion.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Iconic Results
Iconic Results
08.2024 - 10.2024
- Conducted structured client screenings requiring accuracy, regulatory compliance, and attention to detail.
- Communicated complex information clearly under time constraints.
- De-escalated client concerns while adhering strictly to company and regulatory guidelines.
- Documented interactions accurately to support operational efficiency.
- Resolved problems, improved operations, and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Warehouse Associate(Aviation Operations)
WorldFlight Services
01.2023 - 08.2024
- Worked in a safety-sensitive aviation environment supporting airline operations.
- Followed strict procedures related to safety, security, and inventory control.
- Utilized RF scanning technology to track cargo condition and location accurately.
- Maintained situational awareness and compliance with operational standards.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 20 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Sales Associate
Vera Bradley
12.2021 - 06.2023
- Provided efficient, friendly service in a high-volume, public-facing environment.
- Resolved customer issues while enforcing store policies and procedures.
- Maintained organized sales areas and supported loss-prevention efforts.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ11-2017
Skills
- Passenger Safety & Emergency Preparedness
- Conflict Resolution & De-escalation
- Calm Under Pressure
- Clear Verbal & Written Communication
- Multitasking in High-Turn Environments
- Team-Based Operations
- Cost-Conscious, Efficient Service
- First Aid & CPR Certified
- Situational Awareness & Security
Certification
First Aid & CPR Certified
Languages
English
Full Professional
Timeline
Caregiver, Special Needs
Sevita
09.2025 - Current
Seasonal Home-Based Senior Specialist,Guest Retail
Target
08.2024 - 12.2025
Iconic Results
Iconic Results
08.2024 - 10.2024
Warehouse Associate(Aviation Operations)
WorldFlight Services
01.2023 - 08.2024
Sales Associate
Vera Bradley
12.2021 - 06.2023
High School Diploma -
Sunnyslope High School